Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.

The primary function is to perform front line operations and engineering support to ensure uninterrupted services within our Network Operations Center (NOC). As the NOC Engineer, you effectively troubleshoot and resolve issues related to commercial Optical, Carrier, VIP and fiber-based products. You propel success through accurate diagnostics and efficient repairs using advanced deployment and break-fix methodologies. Duties and responsibilities include the following:

• Follow, train others and administer company guidelines, policies, and procedures.
• Encourage company-wide excellence and growth by actively and consistently supporting all technical efforts to enhance and simplify the client experience.
• Drive the operations center efficiency by performing routine and documented functions and troubleshooting escalations.
• Encourage reliable service through 24/7 shift-coverage surveillance or basic triage based on fundamental technical concepts.
• Ensure accuracy of master service agreements (MSAs) and service lease agreements (SLAs) through service monitoring, assurance and reliability for carrier and commercial clients.
• Resolve undocumented or highly complex issues by identifying and executing processes and procedures and escalating them to higher level technical resources as needed.
• Maximize project productivity through collaboration with other groups and communicating issues and project status

Qualifications

• Associate degree in a related field or an equivalent combination of education, training and experience.
• Basic understanding of Cisco-based commands and use.
• Familiar with high-speed data, digital Video, video on demand (VOD), switch, local area network (LAN), wide area network (WAN) networking, open system interconnect (OSI), model and routing protocols, to include border gateway protocol (BGP), open shortest path first (OSPF), routing information protocol (RIP), enhanced interior gateway routing Protocol (EiGRP) and interior gateway routing protocol (IGRP).
• Advanced knowledge of multi-system operator (MSO), Telecommunications technologies, hybrid fiber-coax (HFC) and client premise equipment (CPE) devices used in cable.
• In-depth understanding of domain name system (DNS), dynamic host configuration protocol (DHCP), email systems and element management systems, such as CISCO CTM and CTC, AlcatelSAM and NetAnalyst.
• Experience monitoring or provisioning in engineering or technical operations, optical, TDM, Ethernet, multiprotocol label switching (MPLS) and internet protocol (IP) routing.
• Comprehension of fundamental technical concepts with analytical, organizational and time management skills.
• Interpersonal communicator with effective issue resolution and critical thinking skills.
• Proven ability using email, ticketing systems, monitoring software, web portals and technology-specific diagnostic tools.
• Ability to read and follow documented processes and procedures.
• Knowledgeable in Microsoft Word, Excel, PowerPoint, Outlook and Visio.
• Effective written and spoken English communication skills with all levels of an organization.

We Proudly Offer

• A friendly and fun work environment
• Communication and training
• Great benefits package
• Courtesy cable (in our markets)
• A culture that encourages growth

Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National

Guard status, or any other status protected by applicable law.