Description

Job Summary:

A successful Contract Servicing Associate will acclimate well to the efficient, fast-paced, professional, and caring work environment and join our mission to provide an unparalleled customer experience to our customers and colleagues. This person will primarily be responsible for the complete processing of accounts from start to finish, which includes setting up new accounts, applying daily mortgage of payments, preparing bank deposits, closing out paid-off accounts, etc. This position requires excellent customer service skills, meticulous handling of payments and report preparations, and thorough attention to detail. This position will start off with training out of our Spokane Valley office with a possibility of transferring to our downtown office once training is complete.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Providing support to the Contract Servicing Manager for all activities related to servicing the Contract Collection Accounts
• Answering and responding to customer service calls, emails, mailings, etc.
• Making concentrated efforts to solve customer problems and make sound decisions
• Providing administrative support to carry out all aspects of contract servicing duties
• Providing back-up & coordination to balance workload across the team and coordinate schedules to ensure adequate coverage
• Practicing good judgement and maintaining confidentiality for client information including details of transactions, individual personal information, bank information of all parties, payment histories, delinquency status, and processes, etc.
• Developing and cooperatively seeking to improve the processes and procedures of the contract servicing department to provide an unparalleled customer experience
• Maintaining open lines of communication and good working relationships with the various departments, lenders, and borrowers
• Accurately and timely processing of new accounts, account payoffs, documents, reports, records, and data
• Monitoring and paying time-sensitive property taxes, insurance, HOA assessments, PUD, and related expenses
• Daily and monthly bank reconciliation for all accounts
• Monthly and year-end processing and reporting
• Other duties as assigned

Required Knowledge/Skills/Abilities:

• Commitment to Vista’s mission of an unparalleled customer experience
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent sales and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite and company operating systems
• Meticulous data entry and recordkeeping skills
• Clear background and credit check

Job Type

Full-time, hourly, non-exempt. This is a 40 hour per week position, days and hours are Monday – Friday, 8am – 5pm

Pay Range

$18-$21 per hour

Benefits

• Competitive pay
• Medical (with HSA option), Dental, Vision, Life, and LTD insurance (including company contributions)
• 401(k) (including company contribution)
• Flexible Spending Account programs for medical and dependent care
• Company paid holidays
• Paid time off

Assistance for Applicants with Disabilities

Vista Title & Escrow is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation to search for a job opening or to submit a resume, please contact us by calling (509) 328-7171.

Equal Employment and Nondiscrimination

At Vista Title & Escrow, our commitment to diversity is part of what helps us cultivate a caring and professional environment that invests in every individual in a professional, meaningful, and unparalleled way. We treat each of our applicants, employees, customers, business partners, and community members with dignity and respect without regard to age, race, creed, color, national origin, ancestry, marital status, disability, history of disability, veteran status, nationality, or sex/gender.

Requirements

Education and Experience:

• High school diploma
• Experience with mortgage/consumer loan servicing/banking and/or accounting preferred but not required
• Self-starter and works with minimal direction
• Strong and professional verbal, written, and interpersonal skills
• Detail oriented with excellent organizational skills
• Proficient computer skills with demonstrated knowledge of Microsoft Office Suite
• Present a positive and professional appearance and demeanor to employees and customers
• Manage and prioritize work deadlines
• Successfully pass a background and credit check

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times