Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community for more than 35 years. Our team is collectively dedicated to providing our patients with the highest level of customer service and quality eyewear at an affordable price. Offering a fun and inclusive work environment, you’ll know that you’re doing work that matters—helping people bring their best vision to life. The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager to ensure excellent patient flow. Attract and retain customers by providing unsurpassed customer service Greet customers and explain the process and exam pricing in a transparent way Check-in and pretest patients in an efficient and accurate manner Ensure insurance is properly verified prior to Doctor's encounter Answer phones properly and in a timely manner Assist in other areas of the office as necessary, including dispensing eyewear Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction Handle tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact Inform the Office Manager of any office problems noted by staff, doctors, or patients Perform all tasks assigned by the Office Manager Job Specifications Typically has the following skills or abilities: One to two years of experience in a related field Working knowledge of MS Office package Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries Effective written communication skills to clearly document patient visits Excellent interpersonal and rapport-building skills Ability to ask appropriate and relevant questions to identify patient needs Ability to listen, process transactions and interact with patients simultaneously in a fast-paced environment Salary: $12.00 - $15.00 (Bilingual) Required #LI-VISIONCARE Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. Optical Outlets Benefits Package To empower our employees and their families to achieve their human potential, we provide a benefits package with tools and resources to support all aspects of their health—physical, mental, emotional, and financial. Here’s a quick overview of the standard benefits package. Medical and dental insurance Free vision care insurance and eyewear discounts 401(k) retirement plan with employer match up to 3.3% Paid vacation and holidays Life, accidental, and disability insurance plans EAP access for employees and family VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. Why VSP Vision? When you become a VSPeep, you join a group of thinkers, doers, adventurers, risk-takers, and boundary pushers who think outside the peripheral to develop products, programs, and services that help create a world where everyone can bring their best vision to life. Our goal to be a diverse, equitable, and inclusive company isn't a fixed destination but rather a constant endeavor to learn, grow, and drive positive change. We strive continually to enhance the lives of each of our employees, members, stakeholders, and communities. Join the power of our purpose and check out job opportunities with VSP Vision and its strategic businesses, including: VSP Vision Care, Marchon Eyewear, Altair Eyewear, VSP Optics, Eyefinity EHR, VSP Retail, VSP Ventures, and Eyes of Hope (our charitable giving platform).