SUMMARY: This position is responsible for coordinating freight both in and outbound, ensuring the enhancement of customer service levels through negotiating best value shipping services.
DUTIES & RESPONSIBILITIES:
Responsibilities include, but are not limited to:

• Coordinate customer returns and other types of special outbound shipments, creating necessary paperwork to ensure the most cost-effective means to ensure high levels of customer satisfaction
• Facilitate the return of damaged inventory, reviewing parts returns authorizations to determine claim adjudication status and communicate necessary accounting transactions to the finance team
• Ensure high levels of customer satisfaction as a result of navigating any freight issues or timely deliveries effectively, in addition to selecting the best value freight carriers
• Communicate any delivery delays to shipping department leadership, customers, and other stakeholders
• Meet with freight providers to review performance issues, negotiate pricing changes, and establish rates and methods for oversized or expedited services
• Maintain all system transactions for fuel surcharges, tariffs, and other modified charges to standard freight rates
• Other duties as assigned.

MINIMUM REQUIREMENTS:

• High School Diploma or GED
• A minimum of 2 year of relevant work experience

PREFERRED REQUIREMENTS:

• Knowledge of logistics systems

Wheeler Fleet Solutions is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.
At Wheeler Fleet Solutions, we don’t just hire employees; we nurture careers and champion well-being. We understand that our success is driven by the people who make up our incredible team, and that’s why we’re committed to providing a workplace that goes beyond just a job-it’s a place where you can truly flourish. When you choose Wheeler Fleet Solutions, you’re choosing a company that prioritizes YOU.
Let us tell you why:
Time Off: Enjoy Paid Time Off to relax and recharge.
Family Support: We offer Paid Maternity Leave and Paid Bonding Leave, along with access to our Employee Assistance Program, ensuring your family’s well-being.
Education: Pursue your educational goals with Tuition Reimbursement for Undergrad, Technical, and Graduate Programs.
Financial Security: We offer a 401(k) and Employee Stock Purchase Plan to secure your financial future.
Healthcare: Your health is essential, and we provide Health, Dental, and Vision Care.
Flexible Spending: Take advantage of HSA, FSA, and Dependent Care plans for added flexibility.
Insurance: We've got you covered with Short-Term and Long-Term disability insurance.
Competitive Salaries: Your hard work is rewarded with competitive salaries. Ready to be part of a company that values you as much as your skills and expertise?
Join Wheeler Fleet Solutions and let’s take your career to new heights while ensuring your well-being every step of the way. Come grow with us. Your future begins here. Apply TODAY!