Job Summary:
A premier hotel is seeking a full-time Front Desk Associate at our location in Princeton, West Virginia. This individual contributor role will be responsible for providing exceptional customer service to our guests, ensuring a smooth check-in/out process, handling guest inquiries and complaints, and assisting with various administrative tasks. The ideal candidate will have a passion for the hospitality industry and possess excellent communication and organizational skills.
Compensation & Benefits:
There are multiple positions open for full-time and part-time that offer competitive compensation. Opportunity for career growth within the company.
Responsibilities:
- Greet guests in a friendly and professional manner, providing a warm welcome and making them feel valued and important
- Check-in/out guests, process payments, and issue and activate room keys
- Respond to guest inquiries and complaints with tact and empathy, finding solutions to ensure guest satisfaction
- Communicate effectively with other departments to fulfill guest requests and resolve issues promptly
- Maintain accurate and organized guest records, including payment and reservation information
- Answer phone calls and make reservations, providing accurate information about room availability, amenities, and pricing
- Collaborate with housekeeping staff to ensure that all rooms are cleaned and prepared for guest arrivals
- Monitor and maintain the appearance of the lobby and front desk area, ensuring it is clean and presentable at all times
- Assist with the preparation and distribution of daily reports, including room occupancy and revenue
- Follow all company policies and procedures, including safety and security protocols
- Perform other duties as assigned by management
Requirements:
- High school diploma or equivalent; associate or bachelor's degree in hospitality or a related field preferred
- Previous experience in a customer service role, preferably in the hospitality industry
- Knowledge of hotel management software and reservation systems
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask and handle a high volume of guest inquiries and requests
- Strong attention to detail and organization skills
- Proficient in Microsoft Office suite
- Must be able to stand for extended periods and lift up to 25 pounds
EEOC Statement:
VP Management is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, disability, or any other legally protected status. We are dedicated to creating a diverse and inclusive work environment and encourage individuals from all backgrounds to apply.