FSR Job Description

Vozzcom is the premier provider of field retention and recovery services to the nation’s top cable companies.

We are seeking Field Representatives throughout New Hanover County.

Our market client is Spectrum.

This full time, with benefits, position is mostly outdoor work. Start a career! Work outside! Hourly, plus Commission, plus Full Mileage Reimbursement! No experience is necessary, we train.

*** Part Time positions also available ***

Our Client issues daily accounts for existing customers that are past due and scheduled to be closed, or, have discontinued service and not returned their Spectrum equipment. We make field visits to Client customer homes/locations to attempt positive resolution for these accounts. We work with client customers as advisors to help them keep service and ensure equipment is returned.

Are you good at sales, telemarketing, door-to-door, or customer service but want more than being behind a desk all day? Have previous cable experience as a technician or CSR? Want a base pay, plus commission, plus bonus potential and full mileage reimbursement structure to reward your abilities? Great opportunity for both experienced individuals and those looking for a first career position.

In the role of Field Representative, the individual will be responsible for:

• Visiting accounts to attempt payment recovery over a set time frame and/or to recover Spectrum equipment
• Daily documentation of activity.
• Making customer visits at account address for collection and equipment recovery attempts.
• Proper recording of activity in Company and Client software platforms.

Work Schedule:

Standard Full-Time work schedule is 5 days a week with Saturday, Monday, Tuesday and Friday Required. Sunday and one weekday are off.

Standard Full-Time work hours are 11:00 AM to 7:30 PM those days

Part Time days may vary.

Vozzcom offers:

• A base hourly rate, plus an additional commission/bonus structure.
• Full IRS Mileage Expense Reimbursement in addition to earnings.
• Potential bonus awards for addition to earnings.
• Available overtime for those meeting performance goals.
• Paid training.
• Weekly Pay with Direct Deposit available
• Available Medical/Dental/Vision/Life/Disability benefits.
• PTO, Sick, and Holiday Pay
• Matching 401K with no vesting (available at 1 year of employment)
• Company supplied uniforms, cellphone, tablet and supplies.

Thank you for your interest in a career with Vozzcom! If you would like to speak directly with Sam, our local manager, please call 336-604-8996. Se Habla Espanol.

EOE

Job Types: Full-time, Part-time

Salary: $300.00 - $1,200.00 per week

Benefits:

• Medical (full-time only)
• Health Savings Account (full-time only)
• Matching 401(k)
• Dental Insurance
• Vision Insurance
• Life insurance
• Long & Short-Term Disability
• PTO, Sick, and Holiday Pay.

Supplemental pay types:

• Bonus opportunities
• Commission pay

Work Location: In person