Director of Clinical Services

The Director of Clinical Services (LCSW preferred) is responsible for supervision of the social services necessary to meet the legal, organizational, medical staff and regulatory agency guidelines. Supervises therapy services, case management, education, and discharge planning. Provides guidance and supervision of other social workers, therapists, and interns. All duties to be done in accordance with Joint Commission, Federal and State regulations, Voyages Behavioral Health policies and procedures and Performance Improvement Standards. Performs other related duties as assigned or requested. This is an exempt position.

RESPONSIBILITIES

Administrative

• Complies with policies and procedures of Voyages Behavioral Health and ensures compliance with standards outlined by regulatory agencies and surveyors.
• Designates team safety rep. and ensures equipment checks, completion of forms.
• Implements quality assurance, risk and safety programs with adherence to CQI process.
• Assists management with intake, admissions and charge entry to ensure timely, accurate processes and statistical data.
• Demonstrates the ability to resolve complex issues and makes sound judgment in problem resolution.
• Assist management with accreditation and regulatory compliance programs; provides leadership for behavioral health services during external surveys.
• Partners with appropriate leaders to develop, coordinate and deliver in-services, education sessions, presentations and training to clients, families, staff, and other caregivers.
• Develop and implement an engaging social services schedule, including the development of curriculum.
• Provides clinical supervision of other social workers, therapists, and interns.
• Performs evaluations on staff in compliance with Voyages P&P.
• Performs regular audits of medical records for compliance with discipline specific and other standards. Participates in interdisciplinary peer review of records as warranted.
• Coordinates, implements, and monitors process improvement, outcomes, and patient satisfaction to ensure corporate goals are achieved.
• Monitors budget performance and ensures effective cost control utilization of resources.
• Monitors and trends all productivity data to ensure appropriate utilization of manpower. Maintains cost effective and efficient staffing patterns with established productivity standards. Assists in investigation of variances.
• Demonstrates awareness of fiscal policy and the ability to be creative and flexible in the management of fiscal resources.
• Consistently meets deadlines and completes all assigned tasks.
• Works independently, setting priorities and organizing work while maintaining flexibility.
• Assists in preparation of monthly reports in a timely manner.
• Identifies opportunities for development and provision of new programs and services for facility.
• Implements new products and services as developed.
• Develops and refines program descriptions, policies and procedures and implementation guides for programs and services.
• Provides or obtains sufficient and appropriate staff education to ensure quality program provision and achievement of educational objectives.
• Assists in the development of new programs and enhanced services through ongoing assessment of the needs of the market.
• Provides clinical and/or administrative services appropriate to licensure/certification and training level, including services to patients of varying diagnoses and ages, noted above.
• Performs clinical functions as necessary.
• Provides clinical supervision of individual, group and family session for patients.
• Participates as a member of the multi-disciplinary treatment team and participates in chart reviews for quality assurance.
• Supervises the social services department including the following functions: discharge and after care planning, completion of discharge summaries, completion of clinical documentation and providing guidance to staff.
• Reviews psychosocial documentation, completion of outcome studies assessments and development of clinical notes.
• Provides Clinical Social Work services, including group, individual and family services including communication in an age/disability/culturally sensitive milieu.
• Demonstrates responsibility for own professional growth.
• Maintains licensure/certification requirements in clinical specialty when required.
• Reads various materials to maintain professional knowledge and remains current on professional issues of importance to practice in the

Leadership

• Inclusiveness: Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team.
• Managing Staff: Coaches, evaluates, develops, and inspires staff. Sets expectations. Recognizes achievements. Effectively manages conflict. Aligns dept. goals with company goals. Provides feedback, group leadership. Delegates appropriately. Evaluations completed on time.
• Stewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources. Appropriate understanding of confidentiality and company values. Adheres to and supports company policies, procedures and safety guidelines.
• Problem-Solving: Identifies problems, involves others in seeking solutions. Conducts appropriate analysis. Searches for best solutions. Effectively and efficiently implements appropriate response to correct problem. Responds promptly and effectively to new challenges.
• Decision-Making: Makes clear, consistent decisions. Acts with integrity in all decisions. Distinguishes relevant from irrelevant information. Makes timely, appropriate decisions.
• Strategic Planning and Organizing: Understands company vision and aligns priorities accordingly. Measures outcomes. Uses feedback to redirect as required. Evaluates alternatives. Appropriately organizes complex issues to desirable resolution.
• Communication: Connects with peers, subordinate employees and all customers. Actively listens. Clearly and effectively shares information. Demonstrates effective oral and written communication skills. Negotiates effectively.
• Quality Improvement: Strives for efficient, effective, high quality performance in self and the department. Delivers timely and accurate results. Resilient when responding to matters that are challenging. Takes initiative to make improvements.
• Leadership: Motivates others. Accepts responsibility. Maintains high morale in department. Develops trust and credibility. Expects honest and ethical behavior of self and staff.
• Teamwork: Encourages cooperation and collaboration. Builds effective teams. Works in partnership with others. Is flexible. Responsive to the needs of others.
• Development: Maintains up-to-date skills through involvement with professional organizations or continuing education.

Customer Service

• Maintains the highest level of customer service via courtesy, compassion and positive communication.
• Promotes the Mission and Vision of Voyages within the work environment and the community.
• Respects dignity and confidentiality by adherence to all applicable policies and procedures.

Health and Safety

• Works in a manner that promotes safety; wears clothing appropriate to the performance of the job.
• Participates in OSHA required training.
• Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment.
• Reports unsafe practices to management.
• Knows own role in case of an emergency.

QUALIFICATIONS

Education and Training: Must be a LMSW or LCSW in the state in which the hospital resides. BLS required. Crisis management certification per hospital policy and standards required.

Experience: 3-5 years clinical experience and 2-3 years in an appropriate supervisory role.
Knowledge, Skills, and Abilities:

•Speaks, reads, and writes the English language with command and clarity.
• Demonstrated ability to manage and motivate multi-disciplinary personnel to meet staff and clinic needs.
• Demonstrated ability to develop positive working relationships with peers, supervisory management personnel and staff.
• Demonstrates ability to communicate with staff, patients; and caregivers in working toward a favorable clinical and community outcome.
• Ability to plan and develop programs and budgets in support of the mission.
• Demonstrated ability to use spreadsheet, word processing, and presentation software packages to enhance clinic management.

ABOUT US

Voyages Behavioral Health is committed to being the most trusted source for behavioral health services in every community it serves by utilizing experienced and dedicated staff to provide high quality patient care and customer service. As an affiliate of PAM Health, our organization has over 44 Long Term Acute Care and Rehabilitation hospitals and 16 Outpatient Clinics currently in operation across the country, proudly offering services including comprehensive wound care, aquatic therapy, ventilator weaning, amputation treatment, pain management and now Behavioral Health, inpatient, outpatient, and ECT service lines.

Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program.

We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online at www.voyageshealth.com for a comprehensive look at how we're able to positively impact our local communities.

Voyages Behavioral Health does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.

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