About us

Our goal is to Reimagining and delivering intelligent transportation systems that empower communities to choose transit. Through real-time technology, we help you create a smart, safe, reliable, accessible, and more connected public transit experience..

Our work environment includes:

• Modern office setting
• Work-from-home days
• Growth opportunities
• Wellness programs

The Applications Support Analyst’s role is to provide technical hardware/software application support and providing rapid issue resolution to our client base. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution often requires that the individual give hands-on help remotely as well as documentation to assist clients.

Essential Duties and Responsibilities:

• Actively supports customers as well as Vontas staff in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident.
• Prioritize and close client issues or escalate when required in a timely manner.
• Liaison to the development team for issue resolution, test fixes to ensure that the problem has been adequately resolved.
• Identifies and provides input on unique or recurring customer issues, documentation of issues and resolutions
• Write product knowledge base articles, white papers, procedures
• Maintain a centralized Knowledge Base and related reporting
• Available for remote support after hours in an on-call rotation
• DECISION MAKING: Overall direction is provided by the manager. Day to day decisions will be based on coordinated activities required by the Product Line Manage and or other personnel involved with system deployment.COMMUNICATION SKILLS: Must possess excellent written and verbal communication skills. Must produce job related documentation in the form of reports. This position is very visible to the customer and must maintain a high level of professionalism.
• Up to 10% Travel

Requirements:

• Bachelor degree in a technical discipline OR equivalent experience (5 years) with proven training in scheduling applications, network administration and/or computer programming
• Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills.
• Advanced knowledge of MS Windows operating systems
• SQL Server and/or ORACLE database experience.
• Proficiency with MS Office applications.
• Proficiency with networking concepts
• Strong interpersonal skills
• Positive attitude

Assets:

• Experience in Transit industry
• Knowledge of Vontas ITS applications or business practices within fixed route transit

Reasons You’ll Love Working Here

• Health Benefits: Life Insurance, Short-Term, and Long-Term Disability Coverage as well as Medical, Dental, and Vision coverage options for you and your family.
• Financial Perks: Employee Stock Purchase Plan, Company Bonus Plan, Referral Bonus Program, Computer Purchase Plan, Discounts for home/auto insurance, 401(k) Plan, and more.
• Work-life balance: Company-paid Holidays, Vacation, and Personal Time Off. Flexible working hours policy. Work from home options available (Some restrictions apply).
• Professional Development: Employee education and development program that includes 100% tuition fees and book reimbursement (Some restrictions apply).
• Office perks: Social events, complimentary beverages, team building events, and new and modern office space.
• Employee Assistance: This program provides counseling and wellness services

Job Type: Full-time

Pay: $72,194.00 - $76,736.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Will you now or in the future ever require visa sponsorship for employment (example: HB-1 Visa or OPT)?

Experience:

• Cybersecurity: 2 years (Required)
• Threat detection & response: 2 years (Required)
• Network protocols: 3 years (Required)

Work Location: Hybrid remote in Iowa City, IA 52242