You haven't searched anything yet.
Vonage Customer Care Mission
We help our customers create innovative and delightful customer experiences using our programmable communication building blocks.
Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development, communications technology and troubleshooting, help our customers rapidly resolve any issues, publish online knowledge articles, and communicate proactively for any incidents that occur.
Why this role matters
As a member of the Partner Support team, the Partner Support Technician is responsible for working with partners, sub-agents, and child accounts to configure client computer networks and all assist with any technical requirements.
Establishing a relationship, you will work with these partners for the life of their partnership with Vonage. The agent’s ability to form a trusted bond, listen attentively and respond to inquiries will make them the critical touchpoint between Vonage Business and our valued partners.
This position is also responsible for answering various Pre-Sales technical questions and assisting the Partner Support Team with cases and reach outs.
The role also includes helping to work with VIP clients, retaining customers, and taking ownership of various projects the company needs to complete.
This role will work 11am - 8pm EST, Monday - Friday.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW .
What you will do
What you will bring
What is required for application
Note : The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list.
Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
LI-JS3
Last updated : 2024-04-28
Full Time
Telecommunications
$55k-75k (estimate)
04/29/2024
05/04/2024
vonage.com
HOLMDEL VILLAGE, NJ
1,000 - 3,000
2001
CRAIG A STREEM
$10M - $50M
Telecommunications