Description

Job Description

$22-$50 Flat Rate depending on Experience

We are fueled by our goal to be 1st in class in the hospitality industry and in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture.

How You Will Make an Impact

Our guests seek professionalism, honesty, and credibility. As a Service Technician, you will be one of the primary team members responsible for delivering elevated hospitality by ensuring par excellence of our vehicles. Your efficiency of service and repair will directly impact whether we become our guest’s favorite place to purchase, lease, or service their vehicle.

About Volvo

• From the very outset Volvo Cars has been a brand for people who care about the world we live in and the people around us. We have made it our mission to make life easier, better and safer for everyone.
• Volvo is committed to sustainability and safety.
• Volvo is one the fastest growing premium brands. The brand and values are in tune with societal trends. Volvo has a strong performance track record and the product plan is geared for growth.
• Volvo wants to disrupt the auto industry and be a leader in safety, sustainability, online business and set a new global people standard.
• Volvo is invested in their employees, on going education and providing the right resources to build a career path of stability.
• Volvo provides paid training for their technicians.

What Winning Looks Like:

• Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Interact daily with customers, Service Advisors, other Technicians, Parts Associates, Sales Associates, and Managers.
• Perform vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to ensure customer loyalty.
• Communicate with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.
• Diagnose the cause of any malfunction and perform repair, if authorized by the customer.
• Conduct multi-point inspections to make appropriate recommendations to ensure the safety and reliability of customer vehicles.
• Document work performed on each vehicle on the repair order.
• Keep abreast of factory technical bulletins and participate in factory-sponsored training classes as appropriate.
• Provide an exceptional customer experience to drive loyalty.
• Achieve targeted Customer Satisfaction Index

Skills Needed to Win:

• A strong desire to succeed.
• Previous automotive diagnostic and repair experience a plus.
• A team player who is focused on providing exemplary customer service.
• Ability to work in a fast-paced work environment.
• Strong organizational skills and detail-oriented.
• Possess a valid in-state driver's license and an acceptable driving record.

Benefits of Working at Swickard:

• Ongoing training and support
• Opportunities for continued personal and professional growth
• We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.

Competitive benefits package:

• Insurance: medical, dental, vision, life, and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO

Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.