9 Crisis Counselor l (55045) Jobs in Everett, WA
Volunteers of America Western Washington is Hiring a Crisis Counselor l (55045) Near Everett, WA
General FunctionThis full-time, hourly position provides crisis intervention, suicide prevention, information & referral, and brief supportive counseling to clients who are in emotional distress and/or seeking information about mental health services. Crisis Counselor I work in a call center and all interactions with clients are by telephone. Crisis Counselor I also provide professional consultation to determine what less restrictive options are appropriate and triages requests for face-to-face mental health evaluations and dispatch the appropriate teams to conduct the evaluation.
Principal Activities
- Provide crisis intervention, suicide prevention and brief supportive counseling to clients who are in emotional distress
- Conduct assessments of clients per regional and program policies and procedures
- Manage interactions with clients to ensure appropriate level of support is provided in an efficient manner
- Adhere to policies & procedures
- Accurately and efficiently document client interactions
- Meet or exceed established key performance indicator goals
- Utilize current technologies to interact with clients and members of the community
- Provide professional assessment, consultation, and coordination
- Attend staff meetings and trainings on local and regional levels
- Act as mentors and coaches to new staff
- Provide back-up coverage to other Regional Crisis Line and 988 programs as needed
- A Bachelor’s Degree in Psychology, Social Work, or related field required. At least 1 year of experience in a healthcare contact center and/or in mental health counseling. Suicide prevention, crisis intervention, and/or mental health information and referral services experience preferred
- Applicants should be comfortable working independently and as part of a team in a collegial group environment
- Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment
- Fluency in the English language, both oral and written
- Courteous, empathic, and professional manner
- Motivational interviewing
- Active listening skills to establish collaborative relationship with clients
- Efficiency with information-gathering, and problem-solving to facilitate positive case resolutions
- Superior communication skills to convey information to clients clearly, accurately, and completely
- Ability to simultaneously talk and type while utilizing multiple screens and/or windows
- Ability to quickly and accurately document chart notes in an electronic medical record
- Efficiency with balancing pace and flow of conversation and call time
- Vacation and Sick Time: accruals are based on hours worked, available to use after 30 days of employment.
- Holidays: 8 paid per year
- Floating Holidays
- Medical, Dental, and Vision
- Health Savings Account (HSA)
- Flexible Savings Account (FSA) – medical & dependent care
- Free Employee Assistance program
- 403(b) Retirement Plan matching
Job Summary
Full Time
Social & Legal Services
$58k-73k (estimate)
05/20/2024
07/02/2024
voaww.org
EVERETT, WA
25 - 50
1898
Private
PHILLIP D SMITH
<$5M
Social & Legal Services
Related Companies
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