The Coordinator of Residential Services is responsible for ensuring that people receive support services based upon their personal preference and needs as determined by their interdisciplinary teams. This position is responsible for the overall management and operation of Volunteers of America Southeast’s Residential Support Services.

The position requires a Bachelor’s Degree in one of the fields eligible for certification as a QDDP, and a minimum of two (2) years of successful experience in a transferable field. A minimum of one (1) year experience in a supervisory capacity.

The position requires the ability to work cooperatively with co-workers, providers, families, organizations, related agencies, and others in the community. The position also requires that the individual is able to perform assigned duties with minimal supervision and is able to supervise other individuals. A valid Alabama driver’s license and vehicle insurance acceptance is required. It also requires counseling skills, personnel and staff development skills, time-management skills, demonstrated leadership, and excellent verbal and written communication skills.

1. Coordinates activities required for development and implementation of Individual Support Plans and Behavior Support Plans/Psychotropic Medication Plans as applicable.

2. Serves as liaison between program participants, Volunteer of America, Families/Friends, Case Managers, Subcontractors, etc., to ensure seamless provision of quality services and to promote positive public image.

3. Assist in recruiting, screening, and selecting staff.

4. Ensure all staff receives required training as required to perform their job duties.

5. Coordinate and attend all interdisciplinary team meetings.

6. Complete required documentation including but not limited to annual assessments, annual support plans, behavior support plans/psychotropic medication plans, monthly monitoring visits, and monthly/quarterly status reports.

7. Monitor implementation of all support plans.

8. Monitor healthcare services to ensure that individuals receive preventative healthcare checkups as outlined in Best Practices as well as receive all recommended medical follow-up.

9. Assume/share 24 hour on-call emergency duty.

10. Maintain accurate and up-to-date records.

11. Ensure that program meets DMH/MR Minimum Standards for Community Programs, Medicaid Waiver regulations, and Volunteers of America Southeast’s Policies and Procedures.

12. Operate services within budgeting requirements.

13. Provide supervision of support services staff.

14. Monitor facilities and vehicles to ensure they are well-maintained.

15. Oversee individuals’ financial accounts and assist individuals with budget planning and spending to ensure that monies are spent appropriately, that accounts do not exceed Supplemental Security/Medicaid income guidelines, and Representative Payee guidelines.

16. Review Program Expense Reports monthly to ensure program stays within budgetary guidelines.

17. Participate in the development of new/additional programs for Volunteers of America Southeast.

18. Perform additional duties as assigned.

1. Quality Services for the people receiving services from Volunteers of America.

2. Increased capabilities in the areas of independence, choice, rights, community inclusion, and person centered philosophy.

3. Competently trained and motivated staff.

4. Volunteers of America maintains a positive public image.

5. Facilities will operate efficiently and safely.

6. Compliance with regulatory and funding sources.

Ability to read, analyze, and interpret, common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from family members, regulatory agencies, or members of the business community.

American with Disabilities Specifications:

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hand to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust or focus.

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.