Position: Shift Supervisor The Shift Supervisor assists clients and guests, ensuring that their requests are met. They coordinate the non-clinical needs of families and guests, by greeting, managing, maintaining security, and coordinating the operations of the client care team. The Shift Supervisor orients clients to the program and engages clients in services, protects client rights, promotes client and coworker safety and clarify facility rules. Paul Hotel Family Shelter is a transitional family shelter where asylum seekers are provided with resources, services, and an opportunity to integrate to a new culture and language. To learn more about Volunteers of America-GNY, copy and paste this link into a browser https://www.voa-gny.org/our-services Location: 32 West 29th Street • New York, NY 10001Minimum Qualifications:The position requires a high school degree or GED with at least two years of relevant experience. Valid state driver’s license with a safe driving record that meets agency policy preferred. Bilingual Spanish preferred.Shift Supervisor Principal Responsibilities: Supervise all front desk staff activities to ensure adherence to policy and procedures. Ensures proper documentation of front desk activities. Monitor building safety. Make scheduled rounds of assigned areas to safeguard clients and property.Oversee client participation in daily program activities. Provide optimal customer service.Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies. Drive agency vehicles to transport clients, if assigned.Accept new clients in electronic records database.Provide emergency response; including crisis management, first aid, CPR and fire response as needed.Complete Incident Reports as outlined by the Program Manual and Funder guidelines. Employees receive an exceptional benefits package including medical, dental, vision and prescription coverage, life insurance, a retirement plan, paid personal leave, and much more.