Description

The Youth and Young Adult Coordinated Entry Specialist will effectively and efficiently target resources for Spokane County’s Youth and Young Adults (YYA) who are at risk or experiencing homelessness, and work with Spokane County’s Youth and Young Adults to identify housing and resources best suited for their needs.

The Youth and Young Adults Coordinated Entry Specialist will be responsible for overseeing the Youth and Young Adult Coordinated Entry System (YYA CES) to ensure YYA experiencing homelessness or at risk of homelessness in Spokane County are able to access and receive appropriate and needed homeless services. This position provides screening and intake of Youth and Young Adults who are at risk or experiencing homelessness seeking services, utilizing assessment and prioritization tools, as well as diversion strategies.

The Youth and Young Adult Coordinated Entry Specialist will support in leading Spokane County’s first YYA Coordinated Entry System process, which includes working with the Youth Advisory Board, the Continuum Of Care Board and Committees, and the Anchor Community Initiative Core Team, to develop and finalize access, assessment, prioritization, and referral for Homeless Youth Coordinated Assessment.

Position Type and Expected Hours of Work:

This is a full-time position with 40 work hours per week. Core work hours fall between 9am and 5pm Monday through Friday. However, schedules may vary and may require long work hours and varied shifts, as well as holidays, weekend, and evening work.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job. The essential functions of the position include, but are not limited to the following:

• Manage internal tracking processes for all activities related to YYA CES.
• Input and maintain required records accurately, comprehensively and in a timely manner, including data entry into the Community Management Information System (CMIS), Credible, and other agency and program databases as required.
• Maintain the centralized housing placement lists for YYA singles and families.
• Pull YYA Coordinated Entry List.
• Make appropriate and effective referrals to local service and case management providers, and maintain a current referral list for all clients.
• Maintain required system statistics and submit reports as requested.
• Occasionally conduct intakes and assessments for YYA who are seeking homeless housing services.
• Manage YYA CE/Diversion policies and procedures.
• Serve as the Data Lead for the Anchor Community Initiative (ACI) by ensuring the successful maintenance of the Youth-By-Name-List (YBNL):
• Pull ACI Dashboard reports from CMIS;
• Analyze and understand the data, pinpointing issues and addressing them;
• Clean the raw data and prepare it for transformation;
• Visually model the data in Tableau and enter it into all relevant A Way Home Washington (AWHWA) databases;
• Meet with representatives from AWHWA’s data team for ongoing support and troubleshooting;
• Use the ACI Dashboard report to generate the weekly Yes-2-Yes (Y2Y) Case Conferencing prioritization list;
• Present data in community-wide and internal meetings when relevant, showcasing data visualizations—time permitting.
• Conduct training and ensure consistency on the YYA assessment tool with partner agencies as needed.
• Maintain relationships with various programs in our community to promote our services.
• Collaborate with other existing Coordinated Entry systems in the Spokane community
• Make necessary notifications when required to Law Enforcement, Supervisors, etc.
• Inform Program Manager or designee of any unusual incidents; police, fire department, etc.
• Represent VOA at community meetings, agency networking, and collaboration activities and events related to homeless youth.

Additional Duties and Responsibilities:

• Performs other related duties as required or assigned.
• Travel as required. Travel is primarily local and during the business day, although very occasional out-of-the-area and overnight travel may be expected.
• This role has no supervisory responsibilities.

Compensation and Benefits:

Monetary compensation for this role is $24.50 per hour, but other benefits of working at VOA go far beyond that:

• Short Term and Long Term Disability
• Supplemental Insurance
• 8 Paid Annual Holidays
• Up to 5 additional discretionary annual holidays (depending on hire date)
• Company-issued cell phone and laptop
• Paid Sick Leave
• Paid Time Off
• Mileage Reimbursement
• Three Aflac Insurance Policies to electively enroll in: Accident Protection, Critical Illness and Hospital Indemnity
• 403(b) Retirement Plan including up to 25% employer match up to $500 per year
• Ongoing program specific training and professional development training
• Opportunity for career growth and professional development
• Work/Life Balance: We are dedicated to being flexible for family and self-care!

Requirements

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Required Education and/or Experience: To perform this job successfully, an individual must have:

• Bachelor’s degree in related field AND
• A minimum of 1 year working in the direct service field/high-stress environment with at-risk youth and young adults.

OR

• 1 year experience working within data management systems
• 1 year experience with the current or past coordinated entry systems

Certificates and/or Licenses: To perform this job successfully, an individual must:

• Obtain Agency Affiliated Counselor License within 60 days of hire
• Become CPR/First Aid/BBP Certified within 6 months of employment
• Have a valid Driver’s License
• Have the ability to maintain Auto Liability Insurance
• Have reliable transportation
• Successfully pass a Comprehensive Criminal History Background Check and Driving Record Review

Bona Fide Occupational Qualifications:

Must be at least 18 years of age according to requirements.

Skills, Abilities, and Competencies: For an employee to succeed in this position they must have:

• Ability to direct and contribute effectively to multiple initiatives and processes within the organization.
• Ability to effectively exchange information with Board of Directors, community stakeholders and VOA staff and clients.
• Ability to manage interactions to provide excellent service and support to the organization.
• Ability to interpret information and make organizational decisions and recommendations.
• Ability to value and consider perspectives and backgrounds of all people, including community members, clients and staff, while maintaining a clear sense of boundaries.
• Ability to express oneself clearly in conversations and interactions with others.
• Ability to enhance others’ commitment to their work.
• Identifying what needs to be done and doing it before being asked or before the situation requires it.
• Ability to develop, communicate and work towards goals in support of program missions.
• Ability to focus on the desired results of one’s own work, setting challenging goals and meeting or exceeding them.
• Ability to keep functioning effectively under pressure and maintain self-control in the face of hostility or provocation.
• Ability to maintain confidentiality and integrate core values, integrity and accountability in all practices.
• Computer/Technical Ability-computer knowledge needed.
• Proficient in computer operations/navigating in MS Office, including word processing, spreadsheet, and database management (Credible, CMIS); aptitude and ability to learn related technical skills.
• Mathematical Ability- ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Knowledge of local resources with the ability to network and link appropriate services together to meet individual and family needs.
• Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.

Physical Requirements:

In order to meet all expectations of this position, an individual must be able to:

• Regularly operates a computer with keyboard and mouse, as well as other office equipment, such as printers, copy machines, telephones, etc. Perceive text and buttons on the computer screen and discern print and handwriting on paper forms.
• Frequently remain in a stationary position (such as sitting or standing) and move about inside and outside of the shelter to access file cabinets, office machinery, etc. Help lift and/or move client possessions, small to medium objects in the shelter, and/or cleaning supplies (up to 25 pounds).
• Occasionally ascend and descend stairs, help to lift and/or move food, shelter furniture, and large shelter items, such as furniture, large orders delivered to the shelter, etc. (up to 50 pounds).

Work Conditions:

While performing the essential duties/responsibilities of this job, the employee may experience the following environmental conditions at the frequency indicated:

• Noise Conditions: The noise level in the work environment is often loud and chaotic consisting of entertainment activities such as music, games, and television, in addition to usual business office sounds including but not limited to computers, printers, and telephones.
• Heat/Cold: May be subject to heat, cold, wet, and/or humid weather conditions, and occasionally extreme heat and/or cold.
• Injury Exposure: Position requires working with standard office equipment – copy machine, computers, and phones.
• Atmospheric Exposures: Typical office environment conditions; may be exposed to various scents and perfumes, less than sanitary or uncomfortable conditions, various pests and pathogens, participants’ service and emotional support animals, as well as clients in physical, mental or emotional distress.