Description

**The Intake Specialist assists human service programs in identifying eligible veterans and resources in rural

communities to meet the needs of persons seeking assistance in the Supportive Services for Veteran Families

(SSVF) program. Conducts initial assessment functions, screening for eligibility, conducting intake and making

appropriate referrals for callers and walk-ins. Identifies and educates rural organizations in order to

coordinate services. Engages with rural housing initiatives and private Landlords to educate them on the SSVF

program and assist veterans in obtaining housing in competitive markets. Assists with front desk staffing as

needed. Job duties include supporting and coordinating with All CO case managers to ensure emergency and

urgent needs of veterans are met in a timely manner. Provides follow-up to clients as assigned and maintains

positive interactions with community stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Receives and assesses calls for service and conducts intake process: screening households for eligibility,

collecting relevant documentation, and supporting SSVF program staff throughout the enrollment process

at the VSC and in the community.

· Ensure eligible Veteran client’s case files are entered in case management database for approval per

supervisor. Refers ineligible applicants to other organizations/programs which would best serve the

applicant’s needs. Provide and document appropriate referrals for those screened but not eligible.

· Maintains and updates a database of active community supports for the purpose of linking low income

and/or homeless veteran households with available community resources. Contacts and maintains

dynamic relationships with these organizations to ensure that they remain aware of our assistance.

· Assists with outreaching landlords and hotels to work with the SSVF program. Providing education about

our services. As well as assisting with inspections of potential units for veterans.

· Utilizes the models of Trauma-Informed Care and Housing First to guide engagement with existing and/or

potential SSVF program participants.

· Provides administrative and programmatic support services for client service teams.

· Documents all eligibility screening activities through paper and electronic logs.

· Identifies potential housing for Veterans living in a 17-county territory. Works with Case managers and

Landlords to explain program and buy in.

· Helps to identify community resources in rural and underserved areas to ensure needs are met- this can

include short term emergency housing assistance for homeless veterans who are awaiting housing

placement.

· Maintain/track application/screening data inflow and report outcomes.

· Attends staff, team and department meetings.

· Supports SSVF staff in getting paperwork signed with clients including certifications, recertifications, grant

per diem applications and releases of information.

Travel to 17 county service area is required on a regular basis and may include up to 50% travel within the work week.

· Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES · N/A

Salary: $21.00-$23.00/hr

POSITION TYPE AND EXPECTED HOURS OF WORK

· Full-Time or Part-Time as indicated in posting.

· Works hours vary depending upon program requirements but are typically scheduled around a 40-hour work week.

LOCATION 1247 Santa Fe Drive, Denver, CO 80204

Requirements

COMPETENCIES

· Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).

· Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).

MINIMUM QUALIFICATIONS OF POSITION

· Associate degree in communication, human services, administration, or related fields, Or 1-year direct services experience in homelessness, veteran services or other related fields

· Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.

· Proficient computer skills, to include proficiency with the following: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); communication and collaboration tools (Zoom, Teams); digital calendars (Google, Outlook); file sharing programs (Dropbox, Google Drive); and project management software (Asana)

· Proficient with Windows operating system.

PREFERRED QUALIFICATIONS OF POSITION

· 1 year of related experience.

· Demonstrated ability to de-escalate clients in crises.

KNOWLEDGE AND SKILLS

· Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.

· Ability to work and thrive within a diverse, multicultural team environment.

· Ability to take initiative and work independently.

· Ability to communicate effectively verbally and in writing.

· Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

· Must be able to work in diverse and, at times, environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives

· Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds) Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments