Description

COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America – one of the nation’s largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged “to go wherever we are needed, and do whatever comes to hand”. Their declaration continues to guide Volunteers of America's impact on “Helping America’s most vulnerable”.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY

The Senior House Monitor (SHM) is responsible for oversight and monitoring of safety, security and staffing of both Phase 1 and Phase 2 homes in the VOAC Medical Respite Program, Hope Has a Home (HHAH). The HHAH Men’s program serves homeless men in recovery from an acute medical condition that no longer requires hospitalization. Must be comfortable in a setting that serves homeless, marginalized men who may present with behavioral and/or addiction issues. The SHM position is distinguished from the House Monitor (HM) position in that the SHM has facility oversight responsibilities for the program 24/7. In contrast, the HM’s primary focus is the facility during their assigned shift.

RESPONSIBILITIES:

• Appropriately respond to any crisis, emergency or trauma which occurs
• De-escalating potential resident conflicts.
• Ability to maintain confidentiality of all agency and resident information.
• Monitor completion of resident chores and programmatic structure.
• Conduct a residential headcount/bed check a minimum of three times per shift.
• Maintain food and supply inventory.
• Sign in and out residents and guests, and periodic walk through of building to account for all building occupants
• Periodic inspection of resident rooms for tidiness or presence of contraband
• Communication with staff related to residents’ adherence to program rules and expectations.
• Routine inspections for purposes of fire and safety code compliances and other safety violations; running safety drills
• Responsibility for answering the phones while on duty, responding to any voice mail messages left on house phone during shift.
• Maintain log of all incidents and pertinent activities and noteworthy house/ resident items
• Complete required documentation, such as incident reports
• Assist in the monitoring and collection of resident urinalysis specimens.
• Communicate effectively verbally and in written communications
• Utilize e-mail, internal Strong problem solving and execution skills.
• Strong PC skills in a Windows environment (i.e. Word, Excel, Power point and email)
• Ability to use independent judgment and address conflict and find resolutions.
• Excellent interpersonal, written, and oral communication skills.
• Weekly Meetings, clear communication with Assistant Director of Operations
• Meet regularly with other house monitors and maintain the HM shift schedule for the week
• Maintain a strong, collaborative relationship with the program RC.
• Responsible for the day-to-day operations and monitoring of residents, the internal environment of the home and the condition of the property in general.
• Ensures that the programmatic structure of the residence is being followed.
• Reports to the Residential Coordinator (RC) on a daily basis to keep a transparent communication flow.
• Required to ensure all shifts are covered for callouts and vacations.
• Conduct all activities in close coordination with the RC.
• The SHM is a leading member of the Medical Respite Multi- disciplinary treatment Team. 

Qualifications

Requirements

• High school diploma or GED.
• Must have a valid driver's license
• Must be CPR/First Aid certified
• Bilingual applicants encouraged to apply
• Basic understanding of medical issues, behavioral health and addiction
• Preferred: 1-2 years working with diverse populations and lived experience

PHYSICAL REQUIREMENTS:

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
• The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
• Operating office equipment requiring continuous or repetitive hand/arm movements.
• The ability to remain in a sitting position for extended periods of time

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.