Job Description:

• This position requires a creative and analytical mindset with working or research experience in audio/video and Zoom technology.
• A successful candidate should have exceptional troubleshooting skills, detailed oriented and ability to communicate clearly to c-staff level.
• Candidates with additional skill sets are encouraged to apply.
• This position will be expected to possess the ability to strive for perfection within a fast-paced environment.
• Act as the primary point of contact for managing, coordinating, planning and executing all internal onsite/offsite event requests.
• Outstanding knowledge of Zoom Rooms and audio/video hardware packages.
• Train and mentor HelpDesk and Audio/Video Technicians.
• Develop concise user instruction materials as well as detailed step by step technical documentations for IT personnel.
• Offer monthly training sessions to the user community on Zoom Room uses.
• Create and maintain training materials in non-technical language.
• Develop Zoom dashboards with pertinent information for management and helpdesk technicians.
• Work with vendors in resolving intricate audio/video issues in a reasonable timeframe.
• Actively audit Zoom license accounts and provide metrics to management regarding opportunity for savings.
• Proactively monitor all Zoom Rooms to discover potential issues before they arise.
• Set up, operate and tear down of audio/video equipment in live events.
• Develop and implement monthly firmware and software update cadence on all audio/video equipment.
• Maintain inventories of audio/video equipment Liaison with our external events team to ensure a cohesive standard and expectation is met

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance

Schedule:

• 8 hour shift

Application Question(s):

• Are you open to work on Full time roles? (Yes/No)

Experience:

• Software troubleshooting: 2 years (Required)
• IT Support: 2 years (Required)
• Audio Visual Education: 3 years (Required)
• Cisco and MTR: 2 years (Required)

Ability to Commute:

• Marlborough, MA (Required)

Work Location: On the road