JOB DESCRIPTION

You deserve the job you love

Volt is immediately hiring for Business Support Specialist In Wilmington, Delaware.

As a Business Support Specialist you will :

You will join a successful team of Remote Technical Support Engineers and Scheduling Coordinators delivering day-to-day support services for Life Science and Chemical Analysis customers.

Your primary role will be to support the Worldwide Remote Engineers and Scheduling teams through the implementation of a new, groundbreaking customer communication / ticket logging system & scheduling service.

This is an excellent opportunity to work in a world-class organization as part of a high-profile project.

• Learn current support processes and tools (SAP based) for communication / ticket management
• Learn how the current processes work and what needs to adapt
• Perform testing of the new Customer Communication / Ticket Management (SAP based) tools
• May serve as a liaison between Information Technology, user groups and functional departments.
• Help deploy training for the support staff in upcoming releases
• Provide on-the fly support for functional application software and business processes during release phase
• Collaborate closely directly with customers when required
• Feedback status updates (challenges, successes, change requests, etc.) to the project team
• Support any subsequent rollouts and enhancement rollouts across the globe

This is a full time contingent opportunity.

The ideal candidate will have :

• Minimum Bachelor's Degree (all courses accepted, but preference for Chemistry, Life Sciences, STEM or Project Management based fields)
• Experience of operating in a laboratory and / or project management capacity desirable.
• Superb communication and people skills able to communicate with stakeholders at all levels.
• Ability to work as part of a multicultural, cross-country team.
• Excellent time management skills.
• The ability to organize and prioritize your workload effectively.
• A strong valuation of processes and the ability to follow them accordingly with good attention to detail
• The ability to set customer expectations and balance customer requirements with business needs

Pay Rate : $22.00 - $24.50 per hour

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits : Volt offers benefits (based on eligibility) that include the following : health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

How we invest in you

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Right-fit Roles

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Benefits

Medical, dental and vision are just the beginning! Ask our team for the full list of perks and benefits.