Volkswagen Service Advisor

Exciting news, everyone! Volkswagen Eugene has found a new and improved location that will serve as our new home base. Our new facility is spacious, state-of-the-art, and fully equipped to provide our customers with the ultimate car buying and servicing experience.

Our new location boasts a modern showroom with plenty of space for showcasing our extensive inventory of new and used vehicles. We've also designed a comfortable and welcoming waiting area for our customers, complete with complimentary refreshments, Wi-Fi, and charging stations.

But that's not all – our new service center is second to none. We've invested in the latest diagnostic and repair equipment to ensure our technicians have everything they need to keep your vehicle running smoothly. Plus, we've added more service bays to reduce wait times and get your car back on the road as quickly as possible.

We're thrilled to be moving to our new location and we can't wait for you to see it for yourself. And the best part is, we're looking for talented and motivated Service Advisors to join our team! If you're passionate about cars and customer service, and you're looking for a dynamic and rewarding workplace, Volkswagen Eugene is the perfect place for you. Come aboard and help us continue to provide the best possible service to our customers!

So, if you're ready for a new challenge and want to be part of a winning team, send us your resume today. We look forward to hearing from you!

Why Sheppard Auto Group:

As members of the Sheppard Family, we are highly motivated individuals that understand our personal and professional success is greatly enhanced when we are united. We are a caring, fun and trustworthy team who understand profitability and growth come from our customers. Together we make the promise to serve each other and our customers as individuals first and then take exceptional care of their automotive needs.

The Service Advisor reports to the Service Manager.

Expectations of the Service Advisor:

• VW automotive service and CDK experience preferred!!!
• Wage is D.O.E. and will be discussed during the interview!
• Establishes and maintains exemplary working relationships with customers which encourages repeat and referral business.
• Understands that Service Advisors are part of a team in which all employees help each other.
• Displays a strong work ethic and utilizes time well.
• Understands and demonstrates that work performed serves two types of customers; internal departments and teams and outside (public) customers.
• Demonstrates a positive attitude and does not use inappropriate language.
• Strives to complete tasks on time; strives to be thorough and gives appropriate attention to the details of their tasks.
• Maintains a neat and professional appearance and practices appropriate personal hygiene at all times in accordance with Sheppard Motors policy.
• Upholds high ethical standards in all dealership responsibilities and activities.

Administration:

· Accurately and thoroughly writes repair orders.

· Properly enters the RO into CDK/ERO system for proper dispatching.

· Properly documents repair order changes.

· Ensures all technician notes, time punches, and mileage are documented clearly, thoroughly, and accurately.

· Carefully inspects every finished repair order for proper completion, pricing, accuracy, and legibility.

· Documents flat rate time or other required time-keeping according to the service department and/or manufacturer’s procedures.

· Books and closes repair orders.

· Ensures that vehicles are parked in assigned areas. Verify that the vehicles are locked and all keys are marked and stored in the appropriate area.

· Maintains a record of carryover vehicles.

· Ensures no repair order remains open if the vehicle is no longer at the dealership.

Occasionally warranty repair orders will be left open due to administrative requirements. Every effort must be taken to close these in a timely fashion. It is the ASM’s responsibility to ensure this is not taken advantage of. The ASM must do everything possible to close these repair orders quickly.

Communication:

- Provides additional vehicle concerns/complaint information to the technical staff as needed.

- Maintains communication with the technical staff regarding job status changes.

- At all times is aware of the shop’s workload to determine the kind of work the shop can quickly accommodate.

- Informs the sales manager of potential new vehicle sales customers.

- Contacts service customers when their vehicle’s work is finished.

- Provides an active delivery with each customer

Sheppard Auto group is an Equal Opportunity Employer. A valid driver’s license and general automotive knowledge is required.

Job Type: Full-time

Pay: $5,000.00 - $7,000.00 per month

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Experience:

• Service Advisor: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Eugene, OR 97408: Relocate before starting work (Required)

Work Location: In person