Overview

Responsible for management of client relationships from initial request for quote or proposal through the entire client contract lifecycle.

Responsibilities

• Supervision of client services staff
• Creation, monitoring and updating of client contact schedule
• Develop and update cost estimation sheet to be used for proposal pricing
• Management of the sales email:
  • Send acknowledgement to client within a commercially acceptable timeframe;
  • Assign RFQ to member of client services team to develop estimate in coordination with operations personnel and draft proposal;
  • Distribute emails related to client questions or concerns to General Manager, Radiation Protection, Operations, and/or Business Operations departments to respond and follow up to confirm resolution.
• Responsible for proposal review, approval and follow-up:
  • Review cost estimate work up to ensure all costs are taken into consideration in the project pricing;
  • Provide feedback to contracts or sales team member regarding changes or clarification, if necessary;

• Follow up, or coordinate follow up phone call to client to ensure there are no questions or comments;
• Monitor proposal status and periodically reach out to client regarding “issued” proposals.

• Management of client PO/contract
  • Ensure compliance with work flow process procedure:
  • Interface with the Operations and Finance groups throughout the project to confirm funding and contract expiration dates are sufficient.
  • Contact clients to obtain required PO change orders when necessary
  • Confirm PO/contract change orders are in compliance with the work flow process procedure
  • Review PO/contract language to ensure compliance with scope of work, Alaron procedures/Quality Assurance Manual. Provide updated language and coordinate with clients as needed.
• Maintain sales records
  • Upload client contact information and contact notes in Salesforce
  • Verify all documentation, i.e., RFQ, cost workup, proposal, contract checklist, approved contract, email communications, is saved in the appropriate location on the server
  • Prepare reports and documentation for management review

Qualifications

• Bachelor’s degree or equivalent preferred
• 8-10 years work experience in management of contracts and interfacing with clients
• Significant direct supervision of employees
• 5-10 years of nuclear industry—commercial, decommissioning, Government—experience required
• 5-10 years of sales/business/proposal development experience required
• Must be a US Citizen

 Certification/Licenses:

• 40 hour Radiation Worker Certification

Reports to:

• General Manager (GM)

Knowledge, Skills and Ability:

• Extensive knowledge in: contract management, project management, nuclear industry operations and safety practices and policies, and other federal, state, and local regulations
• Strong client service orientation
• Computer proficiency with Microsoft Office and various email software
• Strong team player
• Strong supervisory and leadership skills
• Excellent interpersonal and communication skills
• Time management: the ability to organize and manage multiple deadlines

Essential Duties and Responsibilities:

• Enforces all compliance, health and safety policies and procedures in accordance with Alaron and Veolia requirements
• Apply independent and critical decision/discretion/judgement on matters of significance to Alaron’s operations
• Attends and arranges for all required training courses
• Daily and weekly employee timesheets
• Maintains a professional image to clients by answering inquiries and suggesting alternative solutions to existing or potential problems
• Provides leadership by hiring, scheduling, managing performance, and developing staff
• Assists with the training of team members to ensure appropriate performance standards within the various functional areas of the site

Non-Essential Duties and Responsibilities:

• Other duties as assigned

Working Conditions:

• Work from home
• Work at Alaron facility 1-2 week(s) per month (or at request of General Manager)
• Attendance at trade shows or conferences
• Occasional travel to client sites