The VNA & Hospice of the Southwest Region of Rutland is looking for a full time Associate Systems Administrator. Would you like to work for a caring and supportive medical company that values its employees? If so, please read on!

ABOUT VNA & HOSPICE OF THE SOUTHWEST REGION

Based in Vermont, we are one of the largest non-profit home health and hospice care agency that delivers a wide range of advanced medical care with compassion, dependability, and expertise to people of all ages. Our mission is to provide the best care for every person and to put a little more heart and soul into healthcare along the way. We strive to give customized care to individuals with chronic diseases and conditions as well as those who need short-term care. For our services, we have been recognized as one of the nation's top 100 performing home health agencies by HomeCare Elite.

A DAY IN THE LIFE OF ASSOCIATE SYSTEMS ADMINISTRATOR:

This position is responsible for proving advances technical support and troubleshooting assistance to end-users and serve as a point of escalation for complex issues that cannot be resolved by level 1 technician. The System Administrator will be responsible for independently driving and completing crucial IT projects that arise such as implementing a new system, application, or hardware. Responsibilities include but are not limited to:

• Manages IT system infrastructure and any processes related to these systems
• Provides advanced support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
• Manages IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provides Tier 2 (Escalation) problem identification, diagnosis, resolution, and documentation of problems
• Provides support for the escalation and communication of status to agency management and internal customers
• Configures and deploys hardware for a variety of uses including user workstations, mobile devices, and network equipment
• Works with the VNAHSR IT team to lead complex IT projects such as migrating to a new EHR, implementing a new phone system, or transitioning to a new service
• Customer support to 300 users, spread across 4 different offices in Vermont
• Keeps up to date with current VNAHSR policy, compliance, and security/safety procedures
• Works effectively with the many vendors and service providers the VNAHSR uses; both in a troubleshooting scenario and project management

Qualifications:

• Bachelor's degree in computer science, information technology, or a related field
• 5 years' experience in an IT support or administrative capacity

VNAHSR benefits for full-time employees include:

• Generous paid time off, group health, dental, vision, life, STD and LTD insurance, 401K with 4% match, and more.
• Continuing education tuition assistance for work-related courses, to eligible staff

READY TO JOIN OUR TEAM?

We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!