Computer Hardware Technician

Murray, UT

ABOUT VLCM

VLCM is shaping the future of Enterprise technology partners. We are known as a value-added reseller and solution provider for phone systems, laptops, data center infrastructure, cloud, cyber security, audio visual, physical security, cabling, managed print services, managed IT services, and internet services. With our dedication to Getting IT Right, lifelong big-time customers, and our impressive executive team, we are poised to continue our growth in 2022 and beyond.

Exciting companies share a common set of traits: growing markets, disruptive technologies, killer teams, and a focus on a future state that's infinitely better than the current state. If this excites you, look no further.

Our collaborative team includes exceptionally smart and driven people with diverse interests. We pride ourselves on being family friendly, striking a healthy work-life balance, and cultivating an open and supportive working environment. We are in Utah, Idaho, Colorado, and New Mexico - with even more expansion in the works. If you are mission-driven, excited to solve tough problems, care deeply about values, and are a strong team player, keep reading and hopefully you can join us on this rocket ship.

JOB DESCRIPTION

We seek a dynamic and skilled Computer Hardware Technician to join our team. The ideal candidate will be responsible for diagnosing and repairing various computer systems, including desktops, Chromebooks, and laptops. Additionally, they will provide technical support across various other technologies as required. If you are an individual with a proven track record in computer repairs, coupled with exceptional interpersonal and customer service skills we invite you to become an integral part of the VLCM family.

WHAT YOU'LL GET TO DO

• Conduct routine maintenance, diagnosis, and repairs on customer workstations and laptops, ensuring adherence to manufacturer standards and best practices.
• Facilitate on-site support services for customers, ensuring timely and effective resolution of technical issues and demonstrating a strong commitment to customer satisfaction.
• Strive to meet and exceed service level agreements established between the customers, partners and VLCM, fostering strong professional relationships and reinforcing the company's commitment to excellence.
• Display flexibility and adaptability by undertaking additional tasks and responsibilities as assigned, contributing to the overall efficiency and effectiveness of the team and the organization.

WHAT WE'RE LOOKING FOR

• High school diploma or equivalent; relevant certifications or technical degrees are preferred.
• Proven experience in diagnosing and repairing a variety of computer systems, with a strong understanding of industry standards and best practices.
• Excellent customer service skills, with a demonstrated ability to communicate technical concepts effectively to customers of varying technical understanding.
• Strong organizational skills and the ability to manage multiple tasks efficiently in a fast-paced environment.
• Willingness to travel for on-site support as required, with a valid driver's license and a reliable vehicle.
• Demonstrated ability to work independently and collaboratively in a team-oriented environment, strongly committed to achieving team goals and targets.

WHAT WE OFFER

• Find more work-life integration with a company that values enjoying life at work and at home
• Enjoy nonstop engagement and autonomy to do your job - no micromanaging
• A fun, creative environment to improve your skills, learn, and have fun
• A supportive leadership team and culture with strong focus on family and work-life integration
• We are committed to the health and safety of our people
• Competitive salary
• Full benefits (medical, dental, vision, 401k matching, wellness, etc.)
• Flexible Time Off
• Collaborating with smart coworkers that put customers first
• No jerks in the building!