Field Service Engineer

Responsible for a complete range of Field Service Engineering activities for our specialized x-ray inspection systems to include installations, preventative maintenance, customer training, trouble shooting, repairs, upgrades as well as remote technical support and service.

Job Description:

• Install, troubleshoot, and maintain x-ray systems and components on customer sites.

• Provide on-site and remote customer support as required.

• Train customers in the operation and maintenance of x-ray systems and components.

• Identify and analyze source of problem; recommend proper corrective action and repair or replace parts as needed.

• Interact with a cross-disciplinary engineering team (mechanical, electrical, software, imaging) to help resolve customer problems and provide world class customer service.

• Conduct preventative maintenance tasks on systems and components in the field.

• Perform tasks in accordance and compliance with US and European standards, defined quality standards, all related Company design and safety standards.

• Maintain thorough and accurate documentation and trip reports.

• Work with Production, Design & Installation teams to revise drawings and ensure accuracy of final built package.

• Test, troubleshoot and debug electrical, components and systems in-house and at customer locations.

• Install, wire, and configure electrical, imaging and x-ray components into new and existing systems.

• Ensure all work is completed in compliance with all applicable local, state, federal Electrical standards.

• Wiring of custom systems to include electrical panel building, machine wiring, pulling wire, terminating, bending conduit, wiring motors and system startup and testing.

• Assist with the preparation and debugging of PLC or PC based control programs.

• Perform miscellaneous duties as assigned including clean-up, department organization, material movement, and forklift operation.

• Provide mechanical system integration and assembly support.

• This is a facility-based position that requires extensive travel (up to 60%).

o Majority of travel will be Domestic but International travel may be required.

o Work out of facilities in East Haven, CT and Bohemia, NY when not on travel.

Essential Skills:

• Associate degree in either Electrical or Mechanical Engineering discipline.

• Minimum 3 years of comparable field service experience with direct customer interface.

• Minimum 2 years of directly related hands-on experience in a manufacturing environment.

• Proficiency in cutting, stripping, tinning, and crimping cable and harness.

• Ability to read wiring diagrams, schematics and engineering documentation.

• Must be a US citizen or permanent resident and able to pass personal background and security checks. 

• Proficiency in the English language with established written and verbal communication skills.

• Must have a strong understanding of PC’s and be proficient in MS operating systems, networking and MS office applications.

• Ability to work in a fast paced dynamic environment with a strong mechanical and electrical aptitude and problem solving abilities.

• Must be highly organized and self-motivated.

Non-Essential Skills:

• Bachelor’s degree in Electrical or Mechanical Engineering.

• 2 plus years of experience in integration and troubleshooting of industrial, automated machinery systems.

• Prior experience working with BOMS and or computerized MRP or ERP systems.

• Prior exposure or experience with x-ray technology and/or x-ray inspection systems would be a plus but not required.

• Established understanding and experience working with high voltage power levels (>1KW).

• Familiarity with motor drives (Copley), PLC (Allen Bradley, Siemens) and PC based control system.

• Knowledge of Pneumatic Actuator Control and Relay Logic.

• Knowledge of Machine Guarding Systems and Power Distribution.

• Knowledge of CE, UL, or other applicable regulatory guidelines or standards.

• Experience in tuning and Integration of DC Drives, VFD’s, Servo Drives, PLC’s and PC based control systems.

• Experience with AutoCAD for Electrical.

Physical and Mental Demands:

• Regularly required to sit, walk, bend and stand.

• Domestic and International travel via air, rail and car.

• Will be required to lift, move, erect, install and assemble electro-mechanical parts and components of varying weight, height, length and width dimensions.

• Expected to effectively communicate in person, on phone, and via email and other electronic devices on a continual and repetitive basis.

• Will need to repeatedly use hands to finger, handle, feel and operate hand tools, power tools and standard office equipment.

• Will need manual dexterity to be able to complete required system and component cabling and wiring.

• Day-to-day responsibilities will require lifting, moving, staging and placing of materials up to 50 pounds alone and heavier with assistance.

• Specific vision abilities required include close vision, distance vision and the ability to adjust focus.

• Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO/ VETS/ AAP