Description

Job Title: Professional Services Technician

Department: Operations

Reports To: Professional Services Manager 

Supervises: N/A

Job Classification: Full-Time / Hourly, Non-Exempt

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES

The main role of the Professional Services Technician is to provide technical expertise, training, and support for existing

and prospective clients. Additionally, the daily role will be to visit clients per schedule, test water chemistry, adjust

controllers and programming, cleaning and maintaining chemical feed equipment, as well as record keeping and

communication. More duties may be applied as clients and VivoAquatics services and needs change.

Key Responsibilities Include:

1. Onsite visits to new and existing clients on a regular basis
2. Train clients, channel partners, etc. on chemical feed systems and VivoPoint software
3. Provide technical support, repair and installation of VivoPoint chemical feed systems, including controllers, modems, feed devices, tubing, injectors, etc.
4. Provide technical support and perform installations, repairs, and maintenance on pumps, filters, heaters, etc., as needed
5. Perform warranty repair and required maintenance of VivoPoint chemical feed systems
6. Provide regular chemical water tests and recommendations to clients
7. Complete onsite assessment and provide information and worksheet data as requested
8. Take photo documentation of job sites, projects, and work completions as requested
9. Provide material and labor cost estimates for repairs and installations as requested
10. Record all service visit information on VivoPoint via entering manual readings, entering/updating service orders, and completing equipment profiles
11. Record detailed notes on all service visits in NetSuite
12. Communicate visits, repairs, and follow up information to supervisors in a timely manner
13. Ensure proper PPE is worn at all times
14. Communicate any needs for specialty tools, PPE, training, or support to supervisors immediately upon discovery of need
15. Maintain company vehicle and appearance at all times. Vehicles must be serviced and kept clean and organized at all times
16. Perform regular inventory or parts and equipment within your possession as requested
17. Communicate with managers and billing department regarding job and project completions and parts used in a timely manner
18. Gather parts and equipment from supply houses and other locations as requested
19. Attend meetings, trainings, and company gatherings as needed
20. Responsible for thorough knowledge of management company policies and property community policies
21. Assist in covering service route when call-outs and other time off events occur in service team 
22. Additionally duties may be assigned based on changes in client needs and in company needs and services offered

Requirements

QUALIFICATIONS

• Excellent interpersonal communication skills
• Must maintain the highest level of professionalism at all times: must maintain a professional appearance, and must have a friendly and professional attitude
• Must possess high organizational skills and be detail oriented
• Maintain a strong work ethic, be self-motivated, and have a high sense of responsibility
• Strong computer skills in MS Office (Email, Word, Excel, Calendar), GSuite (Gmail, Google Sheets, Google Docs, Calendar), or similar.
• Strong knowledge of commercial water chemistry and balancing water chemistry
• Strong knowledge of various manufacturers’ circulation and filtration systems and chemical automation systems and chemical feed devices
• Exceptional knowledge of swimming pool regulations and codes
• Ability to travel out-of-state and overnight when needed
• Ability to work nights and weekends as needed
• Experience and first hand knowledge of electrical and plumbing systems and use of power tools
• Must be able to lift, move, carry up to 75lbs

SUPERVISORY RESPONSIBILITIES

• N/A

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent
• 2 years of experience in the aquatics industry required
• 2 years of technical work experience with commercial aquatics that includes experience with water chemistry and balancing, electrical and plumbing systems
• 2 years of technical work experience with installing, repairing, maintaining commercial circulation and filtration systems and chemical automation and chemical feed devices
• Currently or previously held CPO license preferred
• Valid driver license that has been valid for at least the last 2 years
• Must be over the age of 21
• Ability to communicate effectively in English. Bilingual a plus!
• Successfully pass a thorough background check, including a DMV/driving record check

COMPENSATION

• Full-Time, Regular
• Hourly, Non-Exempt
• Starting Salary Range: $28-$35 per hour, based on factors such as location, experience, skills, and qualifications.