Who We Are:

At Vivint, we're not just about selling products; our purpose is to power a brighter future together. One that is safe, smart, and sustainable.

If you're passionate about making a meaningful impact, want to work in a dynamic environment, and are ready to embark on a career that's both rewarding and flexible, this could be the opportunity you've been waiting for.

Customer Service Representative

As a Customer Service Representative, you will help customers build their 'dream package' to continue protecting their homes by providing high-end customer service and offering Vivint products and services.

Why You’ll Love Working Here:

• FREE daily meal tickets: Enjoy complimentary meals from popular restaurants like Lee's Marketplace and Chick-Fil-A.
• Casual dress code: No need for formal attire; come as you are.
• Access to on-site amenities: Make use of our private health clinic, 24/7 gym, basketball courts, sand volleyball pits, and more.
• Flexible scheduling: We offer flexibility, with the requirement being a commitment to your schedule for the first 90 days.
• Mental health resources: We provide professional and confidential counseling services around the clock.
• Community involvement: Contribute to our Vivint Gives Back organization and make a positive impact in the communities where you live and work.
• Career development: Grow your skills and explore leadership opportunities.
• Discounts: Enjoy special discounts with various national companies, vendors, and Vivint products .

Company Benefits:

• 10 Paid Holidays
• Paid/Unpaid time off
• Medical/dental/vision/life coverage
• 401(k) Plan Employer Match
• Paid Maternity, Paternity, & Adoption Leave

Training: We offer paid, mandatory training over three weeks from 8 am to 4:30 pm, Monday to Friday.

Starting Rate: You'll begin at $15.75/hr with the potential to make up to $16.75/hr within your first year.

Unlimited Commissions: Specialists typically earn between $300 and $500 in commissions each month, with top performers making $1600 per month. (Note: Commissions and promotions are performance-dependent.)

Essential Function/Responsibilities:

• Analyze customer needs: Understand and adapt to their circumstances to provide a world-class customer moving experience.
• Sell new systems and items: Offer Vivint products and services to customers relocating to new addresses.
• Help customers see value: Convince customers of the benefits of purchasing new equipment and services.
• Generate leads: Identify potential customers interested in Partner Insurance Agency, Solar, and NRG services.
• Assist with service transfers: Help customers transfer their services to another individual.
• Answer calls: Respond to inbound calls from Vivint customers and employees.
• Address billing inquiries: Assist customers in understanding their bills and resolving other account issues.
• Advocate for customers: Ensure peace of mind and satisfaction for every customer.

What Will Make You Successful:

• Customer Focus: Strive to create a seamless moves process for each customer.
• Sales mindset: Be proactive in upselling and upgrading customers to the best equipment in the industry.
• Computer Savvy: Navigate various software and maintain a typing speed of at least 40 WPM.
• Reliability: Consistently show up and deliver for your customers.
• Conflict management skills: Stay composed and resolve conflicts effectively.
• Critical thinking: Collaborate when needed and think critically to find solutions.

Minimum Requirements:

• Ability to commute to our Logan office.
• Must be at least 18 years of age.
• Obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (cost covered by Vivint).

FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:

• https://www.vivint.com/company/about-us

Vivint Smart Home is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on-site.

Job Type: Full-time

Pay: From $15.75 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• No nights

Work setting:

• Call center
• In-person
• Office

Ability to Commute:

• Logan, UT 84341 (Required)

Ability to Relocate:

• Logan, UT 84341: Relocate before starting work (Required)

Work Location: In person