The Resident Care Tech’s primary responsibility is to provide excellent customer service and support all residents, staff, and various departments with day to day tasks following the current federal, state and local standards, guidelines and regulations that govern long term care. The Resident Care Tech is also a customer service provider who works to ensure that all residents, family members and visitors have a pleasant experience while at the facility.

KEY RESPONSIBILITIES:

• Provide exceptional customer service to all residents, family members and guests of the facility.

• Act as a liaison between the residents, family members and guests and the facility.

• Make notes of any special requirements and needs that residents, family members and guest may have.

• Work with various departments to facilitate those residents, family members and visitors receiving appropriate non-medical services.

• Respond to call lights timely and complete residents needs within the scope of job duties

• Prepare and clean hydration carts

• Assist nutrition and nursing staff serve meals on each servery including delivery of meal trays

• Complete dignity rounds on the neighborhood

• Report any concerns to the Nursing Home Administrator and/or appropriate department leadership

• Assist navigating residents to and from daily activity functions

• Snack rounding at appropriate times throughout the day

• Attend scheduled trainings as requested by nursing home administrator.

• Work closely with nutrition and clinical team with appropriate stocking levels

• Clean visibly soiled equipment identified

• Scheduled bed changes and make ready

• Sanitization of shower/tub areas

• Supports and respects fellow team members

• Perform all other duties, as assigned.

TALENT:

Relationship Building

Have a caring attitude and sincere interest in others

Demonstrate friendliness and enthusiasm

Build relationships with all types of people

Influencing

Communicate effectively

Executing

Self-directed

Ability to organize and prioritize

Ability to exercise judgment and display understanding

Detail oriented and follow through

Strategic Thinking

Solve problems effectively

Creative in coming up with options and variety

Curiosity and desire to learn

SKILLS AND KNOWLEDGE:

• Most possess the ability to assimilate information from a variety of sources, analyze information and make recommendations to the Administrator.

• Computer and Internet literate

• Must demonstrate the knowledge and skills necessary to provide care appropriate to the age-related needs of the residents served

EDUCATION AND EXPERIENCE:

• Highschool diploma or GED

• Recommend a minimum of one year experience in the healthcare field; with long-term care experience preferred

• Certified Nursing Assistant education will be paid for and provided to all Resident Care Techs that meet the requirements for the position.

JOB TRAINING:

• How long it usually takes to completely perform this job when the incumbent has the minimum knowledge, skills, ability, work experience and/or education: up to 6 months

• Must pass all CNA testing and meet requirements within 6 months

WORK ENVIRONMENT:

• Moves intermittently during working hours

• Is subject to frequent interruptions

• Is involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances

• Is subject to hostile and emotionally upset residents, family members, etc

• Works beyond normal duty hours, on weekends, and in other positions temporarily, when necessary

• Is subject to call back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.)

• Is subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as reactions from dust, disinfectants, tobacco smoke, and other air contaminants

• Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses

• May be subject to the handling of and exposure to hazardous chemicals