Viva Toyota of Las Cruces is seeking a dedicated and customer-focused individual to join our team as a Parts Advisor. As a Parts Advisor, you will play a crucial role in assisting customers with their parts-related inquiries, needs, and orders. Additionally, you will be responsible for providing exceptional customer service, ensuring a well-stocked and organized merchandise area, and maintaining a clean and welcoming environment. Effective communication with customers through various channels such as email and text messages will also be an essential part of this role.

Key Responsibilities:

• Assist customers by addressing their parts questions, needs, and orders.
• Greet customers in a friendly and professional manner, creating a positive first impression.
• Ensure that merchandise is stocked, front faced, and readily accessible to customers.
• Maintain a clean and welcoming environment in the parts department.
• Communicate with customers promptly and professionally through email and text messages.
• Thoroughly inspect service repair orders and parts invoices for accuracy, completeness, and legibility.
• Transfer information accurately from repair order hard copies to soft copies, reconciling the repair orders.
• Calculate the total retail price for parts, fluids, materials or shop supplies, labor, and taxes, ensuring accuracy.
• Collect payments from customers in cash, check, or authorized charge accounts and provide proper change and receipts.
• Document charge purchases according to established policies.
• Calculate and enter applicable warranty charges.
• Complete the accounting section of repair orders as directed by the business manager.
• Update the customer's service history file based on department-specific procedures.
• Deliver closed repair orders and parts invoices to the business office on a daily basis.
• Maintain effective labor rate control forms as instructed by management.
• Handle daily cash transactions in the assigned money box and account for incoming and outgoing cash accurately.
• Ensure proper control and distribution of keys associated with completed repair orders.
• File repair orders according to service department management's instructions.
• Answer incoming calls to the service department, transfer calls to the appropriate personnel, and take messages when necessary.
• Forward sublet bills associated with repair orders to the business office and maintain proper documentation.
• Provide courteous and helpful assistance to all customers and promptly seek management's support for escalated issues.
• Maintain a professional personal appearance that aligns with dealership standards.
• Report any safety, welfare, or integrity concerns regarding the dealership, employees, or customers to management.
• Perform additional administrative tasks as assigned by management.

Qualifications:

• Previous experience in a customer service or parts-related role is preferred.
• Strong communication and interpersonal skills.
• Excellent attention to detail and accuracy.
• Ability to handle cash transactions and basic accounting tasks.
• Proficient computer skills, including experience with email and text messaging.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong organizational and time management skills.
• Professional and customer-oriented demeanor.
• Willingness to follow dealership policies and procedures.
• Ability to adapt to changing priorities and handle unforeseen situations.

Join our team at Viva Toyota of Las Cruces as a Parts Advisor and contribute to providing exceptional customer service and support in the parts department. Apply today and become part of a dynamic and customer-focused organization.

Job Type: Full-time

Pay: $40,000.00 - $72,000.00 per year

Benefits:

• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Las Cruces, NM 88005: Relocate before starting work (Required)

Work Location: In person