VIVA HEALTH is seeking skilled and experienced call center individuals to join one of the most highly-rated Medicare plans in Alabama for 11 straight years! The Medicare Member Advocate will assist members with questions and issues related to their coverage with VIVA Medicare – primarily via telephone in a call center environment. This position has work-from-home opportunities but requires occasional on-site work.

REQUIRED:

• High school diploma or GED
• 1 year experience in a call center, healthcare, or related field
• Excellent oral and written communication skills
• Effective listening and reading comprehension skills
• Above average data entry skills
• Knowledge of standard office practices and procedures, including the operation of office equipment including personal computers and word processing, spreadsheet, and presentation programs
• Proper written and spoken English skills including spelling, punctuation, and grammar; basic business arithmetic
• Ability to work with minimal supervision
• Ability to work under pressure from deadlines and goals
• Ability to complete all company required, job-specific, and departmental training

PREFERRED:
• 1 year experience in Medicare Advantage customer service
• Experience working with the elderly population
• Working knowledge of Medicare, medical terminology and HIPAA guidelines
• Some College experience