Vitu

Vitu is a private equity-backed (Accel-KKR) innovative SaaS company providing cutting-edge services to the motor vehicle industry. The company is continuing its exponential growth and looking for leaders and team members to support and drive its continued success. Vitu currently has offices in California, Florida, Illinois, Indiana, Minnesota, Montana, New Hampshire, Oregon, Pennsylvania, Texas, Colorado, and Virginia.

Position Overview

The Domain Expert /Account Executive position is held by a dynamic, highly motivated, service-oriented individual maintaining and building professional relationships with Vitu clients and providing guidance on all Colorado DMV regulations and practices.

Responsibilities

• Train dealership personnel on the use of Vitu.
• Meet with dealership management to review processes and procedures pertaining to their DMV paperwork.
• Monitor dealer error rates, active user list, and Dealer licenses to ensure compliance with DMV's regulations.
• Maintain a strong business relationship with key dealership personnel.
• Provide Vitu/VITU support via phone, chat, and email as needed.
• Deliver exceptional customer service and support by being responsive and proactive to customer needs.
• Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns.
• Compliance - Ensure that the dealership is following DMV and EVTR procedures and regulations by conducting compliance audits.
• DMV Support - The Account Executive will be called on by clients to answer or find the answer to complex DMV issues.
• Navigate a dealer's DMS to ensure that it is calculating DMV fees properly..
• Maintain all applicable client records in HubSpot

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• Conduct DMV training both in-person and via webinar.

Qualifications

• DMV OR Dealership Title & Registration REQUIRED
• Requires an individual with excellent communication, retention, and training skills
• Troubleshooting and problem-solving skills are a must
• Strong writing skills, and attention to detail
• Must be familiar with various DMS systems that are used by Vitu clients
• A clean driving record and current State driver's license is required

Experience

• Experience with all related Colorado DMV documents for both new and used vehicles
• Experience with DMV accounting and 
• Knowledge of DMV regulations pertaining to registration processing
• Experience with Chrome and Firefox configuration and settings 
• Able to use various PC programs including Microsoft Word, Excel, and Google Drive
• Able to effectively communicate with high-level Executives
• Able to work independently with limited supervision
• Travel is required up to 250 miles

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