Overview

The Theater Concierge will provide a warm and exceptional specialized service by providing outstanding customer service to our theater patrons. This position will share time between Altria Theater and Dominion Energy Center

ESSENTIAL DUTIES AND RESPONSIBILITIES

Develop relationships with patrons to improve their theater going experience and exceed their expectations

Address, follow-through and resolve patron concerns

Anticipate the patrons need and get them excited about current and future theater productions

Warmly welcome patrons to the theater(s) and direct them to the right information and/or resource

Provide patrons with a wealth of knowledge relevant to the theater and the community

Research topics relevant to the theater(s) and the city of Richmond

Be ready to stand in as Usher when called upon

SMG provides a dynamic working environment in which duties and responsibilities may change; therefore employees are expected to be flexible and responsive to changes in the scope of their duties

QUALIFICATIONS

Must be Customer Service Oriented! This position is on the front lines of our theaters relationship with its patrons

Excellent verbal and written skills

Must be able to effectively and calmly deal with a multitude of patron issues while maintaining SMG policies

Must be a Master of Conversation: be able to converse with anyone in every situation in a non-threatening, respectful manner; listen carefully to what others are saying and intend to say

Must have a passion for theater

Must love helping people

Possess an intellectual curiosity and a desire to learn about the theater and the community surrounding it

Radiate compassion, excitement and charisma

EDUCATION AND WORK EXPERIENCE

High School Diploma or equivalent

Experience meeting and helping people

Demonstrated ability to work effectively with the public

Candidates MUST be able to pass a background check