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TITLE: Account Liaison
REPORTS TO: Director of Business Development
FLSA: Exempt
JOB SUMMARY
An individual responsible for the generation of referrals and coordination of marketing and education activities with nursing facilities; assisted living facilities; physicians and other community agencies.
QUALIFICATIONS
Previous sales/marketing experience, preferably in a hospice or other subset of healthcare. Excellent social and interpersonal skills and knowledge of hospice philosophy. Computer skills are also required.
RESPONSIBILITIES
Overall Responsibilities
1. Work within the scope of the position, in coordination with management, to meet the needs of our patients, families and professional colleagues.
2. Meet or exceed growth and development targets and actively establish and maintain market acceptance and allegiance throughout the local service area.
3. Establish and maintain professional and productive relationships with all referral sources, including physicians, nursing home, assisted living home health, hospital personnel, discharge planners and/or case managers and other appropriate referral sources.
4. Maintain standards of superior customer service, and show respect to all constituents, both internal and external.
5. Implement marketing and educational initiatives as directed by the VP of Strategy or Designee.
6. Implement and maintain good ‘sales habits’, including efficient time & territory management, appropriate call volume as defined by the employee and VP of Strategy or designee.
7. Provide educational in–services internally/externally and become a resource for customers and the community regarding hospice.
8. Participate in staff meetings, staff development activities and attend off site activities as assigned.
9. Projects hospice philosophy in all aspects of the role.
10. Participates in Performance Improvement projects as assigned.
11. Completes all other projects as assigned by the VP of Strategy or Designee.
Job Type: Full-time
Benefits:
Schedule:
Travel requirement:
Work setting:
License/Certification:
Ability to Relocate:
Willingness to travel:
Work Location: On the road
Full Time
$65k-83k (estimate)
01/11/2024
05/08/2024
vitalityhospice.com
Burlington, NJ