Department: Clinical Affairs/Mid-Atlantic Region

Reports to: Director of Clinical Excellence and Mid-Atlantic Regional Manager

Purpose: To provide clinical customer support to effectively implement VitalConnect’s solutions into customer sites

Location: Baltimore/DC/Northern VA

Responsibilities:

May be responsible for:

· Implementing the clinical training program to various customer sites throughout the United States

· Supporting clients by providing onsite and virtual clinical education through presentations and demonstrations about merits and proper clinical usage of company products

· Collaborating with various departments within customer organization to implement onsite clinical evaluations to ensure clinical acceptance of all technological devices

· Educating customers on the merits, proper clinical procedures, and usages of clinical devices

· Training and establishing effective relationships with external customers while working with sales teams to drive clinical value

· Developing and delivering a customized training and support plan for VCI solutions at customer sites

· Submitting detailed documentation while onsite at customer accounts within designated time frame

· Maintaining product knowledge as product operations and/or features change

· Ongoing customer support either in person or by phone/video conference

· Educating Clinical Research Associates and corporate teams of clinical relevance and applications of our products and solutions

· Assisting in various projects as assigned

· Traveling up to 75%

Education

· Bachelor’s degree preferred

· Degree in nursing or related field preferred 

Knowledge and Training May Require:

· Excellent communication skills (verbal and written) and organizational skills

· The ability to successfully manage multiple priorities in a fast-paced environment

· The ability to work independently or as a team player in cross-functional projects

· Extensive judgement and experience to plan and accomplish goals

· Friendly and approachable presence; enjoys developing relationships at all levels of the organization, from the receptionist to the CEO

· Proficiency in Microsoft Office and other computer software

· Passion for making a positive change in people’s lives

· Valid unrestricted nursing license issued within the U.S.

· Prior or current critical care or telemetry nursing experience

· Knowledge of Good Clinical Practice (GCP) and ECG rhythm interpretation