ASSISTANT SERVICE MANAGER

We are seeking a self-motivated, detail oriented and highly organized Assistant Service Manager who thrives in a fast-paced, high volume, and service oriented work environment. 

You will be responsible for supporting and overseeing the generator, solar and battery service department operations including scheduling service and maintenance calls, managing a high volume of customer communications, monitoring systems for issues or alerts, materials and warranty management, estimates and invoicing, and overseeing reporting and documentation.

ROLES & RESPONSIBILITIES

• Lead/Supervise the Service Department
• Initiate and respond to a high volume of customer communications, issues and requests.
• Schedule, confirm, and process service calls and repairs.
• Work closely with Field Technicians throughout the day to ensure clear customer communications, timeliness, and accurate documentation and reporting.
• Prep and process daily Service Reports and billing.
• Submit, follow-up and process estimates and invoicing and answer customer inquiries. 
• Maintain and order parts and inventory for service and maintenance department.
• Track, receive and enter parts in our inventory system.
• Submit and process warranty claims and RMA’s to manufacturers.
• Monitor generator, solar, and battery remote monitoring systems for issues or alerts.
• Manage all repairs and service for company fleet.

SKILLS & EXPERIENCE

• Experience in a generator, solar, HVAC, or equipment service department a HUGE PLUS.
• Understanding of construction process, tools, equipment and materials, very helpful.
• Outstanding communication, customer service and problem solving skills. Professional and pleasant demeanor with technicians and customers.
• Fast learner with good technical understanding and support skills. Able to explain, educate and walk customers through basic technical directions.
• Strong problem-solving skills, able to proactively identify issues, and develop and execute solutions
• Self-starter who is able to manage multiple tasks with minimal direction.
• Team player with a “can do” attitude.
• Highly organized with a strong attention to detail.
• Strong organizational and administrative skills, with the ability to anticipate, improvise and adapt for optimal resolutions.
• Excellent time management skills and ability to multi-task and prioritize work.
• Strong computer and office system skills with proficiency in cloud based systems including Google Suite, CRM, DocuSign, Quickbooks Online, etc. 
• Knowledge of construction safety guidelines and requirements, a plus.

COMPENSATION

• Competitive wage, dependent on experience. Benefits include PTO holidays and sick leave, mileage reimbursements, technology stipend, professional development assistance, employee discounts, and referral programs.
• Provide all technology and equipment as needed, including company laptop, cell phone, etc.
• Great opportunity for growth and advancement. We believe in nurturing and promoting from within, whenever possible.
• Friendly, down to earth and deeply collaborative work environment in our beautiful offices in central Sebastopol.
• Full Time Position (8am-5pm).

ABOUT US

We are a local and family owned, service provider since the 80's. We look forward to hearing from you!