• Fully architected, designed, and developed productionversion of Client Dialogflow agent for Customer Support that is currently live(in production) at 100% traffic.
• Architected, Designed and Developing –Client MVP Dialogflowagent for Customer Support that reuses the TF architecture that should leadtoward significant reduction of time-to develop/production (est. 50-70%)
• Advised Senior Management of use of Google Dialogflow andGoogle Cloud Platform services that led towards adoption of Google DialogflowCX as a platform of choice.
• Developed two prototypes ofClient agents using different version of Google Dialogflow ES and GoogleDialogflow CX
• Designed and managed Client governance process for GoogleDialogflow Agent development for Client including 5 different environments/agents(DEV, QA1, QA4, PROD, SHADOW PROD)
• Advised Product Management on Service Level Agreements ofGoogle Dialogflow and related Google Cloud Platform Services
• Suggested use of alternative Chat-UI for agent in productionto speed up live deployment – that led towards 5-month earlier deployment ofagent in production.
• Solely architected, designed, and developed all theDialogflow agents.
• Initial advisory on use of ChatGPT in conjunction wDialogflow CX while reusing already developed agents while increasing accuracy/functionalityof the agents.

Benefits

• MedicalInsurance
• Prescriptiondrug coverage with Home Delivery option
• DentalInsurance with child orthodontia feature
• VoluntaryVision Insurance
• Company matched401K retirement plan
• EmployeeAssistance Plan
• Life Insurancewith AD&D Coverage
• Long TermDisability Coverage
• Optional ShortTerm Disability Coverage
• Paid Time Offfor Holidays, Vacation, Illness
• EmployeeReferral Bonuses