You haven't searched anything yet.
Baxter and Hillrom are now united as one company. Together, we embark on a new phase in our transformational journey to save and sustain lives worldwide. We are creating new opportunities to accelerate product and digital innovation across care settings, enable efficiencies and improve care outcomes for patients and providers. Our combined portfolio of leading products and solutions will serve even more people worldwide.
For us, this is more than just a job. Here, youll find purpose and pride as we meet the challenges of a rapidly evolving healthcare landscape. We are thrilled to unite two patient-centric cultures that value diversity and inclusion, professional growth and social responsibility. Together, we create a place where we are happy, successful and inspire each other. Learn more about #LifeAtBaxter
This is where you can do your best work. Where your purpose accelerates our mission.
Equal Employment Opportunity - Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations - Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please and let us know the nature of your request along with your contact information by clicking on the link
Privacy Notice Hillrom is now a part of Baxter. View the
Recruitment Fraud Notice - Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our
Job Description - Customer Experience Representative (BDX Solutions, Houston, TX) (22122271) **Job Description**
Customer Experience Representative (BDX Solutions, Houston, TX) - 22122271 Hillrom and Baxter have united, creating one of the worlds leading medical products companies. We are committed to our shared vision to transform healthcare. We're building on the legacy and strengths of two historically innovative and socially responsible companies thatwhen joined togethershould better serve our patients, customers and communities. This is an exciting time to join us as we begin a new chapter, together.No matter your role at Baxter, your work makes a positive impact on people around the world. You can expect to work with caring people who value relationships. Our teams are strong and empowered because we value differences. This is where you can do your best work and thrive in an international environment. This is where you can belong.
**Description**
**Core Job Functions & Responsibilities:**
Answer all incoming Customer Experience Team calls promptly and manage them effectively and
efficiently, with the overall goal of creating an excellent customer experience and industry leading
customer service.
Address questions and educate customers, sales staff, and patients.
Redirect calls to subject matter experts as defined in protocols.
Document all calls or correspondences.
Handle emails/voicemails as assigned.
Demonstrate empathy and decrease customer tension.
Promote the value of Bardy Diagnostics cardiac monitoring.
Must communicate in a professional, empathetic, and diplomatic manner with good voice quality,
dictation, and articulation.
Exhibit a high sense of urgency.
Identify, document, and escalate potential patient or customer complaints per standard operating
procedures.
Works to achieve the daily Customer Experience Teams quality and productivity goals.
Assists with intake of CAM heart monitors and data entry to portal.
**Qualifications**
**Required Experience & Skills:**
High School diploma or equivalent
1-2 years of experience in a call center or customer service position preferred
Knowledge of medical terminology preferred
Excellent multitasking and organization skills
Excellent verbal and written communication skills
Computer skills including proficiency in MS Office
Knowledge of multi-line telephone system
Excellent customer service skills when interacting with all internal and external clients
Bilingual is a plus
Patience, professionalism, excellent phone etiquette
The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
**Job**
: Customer Support **Primary Location**
: United States-Texas-Houston **Schedule**
: Full-time **Travel**
: No Posting Entity : Hillrom
Full Time
$40k-52k (estimate)
04/21/2024
05/08/2024
The following is the career advancement route for Customer Experience Representative (BDX Solutions, Houston, TX) positions, which can be used as a reference in future career path planning. As a Customer Experience Representative (BDX Solutions, Houston, TX), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative (BDX Solutions, Houston, TX). You can explore the career advancement for a Customer Experience Representative (BDX Solutions, Houston, TX) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Representative job description and responsibilities
Collaborated with various team members across departments to problem solve and exceed customer expectations.
02/09/2022: Asheville, NC
Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
03/04/2022: Augusta, GA
Customer experience representative document their exchanges with clients, often using customer relationship management software.
02/20/2022: Atlantic City, NJ
They generally need to know how to create and update tickets and how to search for customer records.
12/25/2021: New Bedford, MA
Customer service representative listen to or read about customer problems and suggest solutions.
02/09/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Representative jobs
Customer service representatives must have distinct personalities.
02/05/2022: Norwich, CT
Most customer service representative jobs require candidates to complete on-the-job training.
02/13/2022: Burlington, VT
Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
02/15/2022: Appleton, WI
The person needs to know when to ask for referrals or reviews from customers.
01/29/2022: Winston Salem, NC
Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.
12/27/2021: Baltimore, MD
Step 3: View the best colleges and universities for Customer Experience Representative.