As an Applications Consultant with Vistex, you will be responsible for providing technical and business service and support to Vistex’s Rights and Royalty Management Suite, focusing on contract management and royalty accounting. The role also involves defining client requirements and collaborating closely with internal development teams to roll out new features and product enhancements. Applications Consultants will receive training in the Company’s enterprise level rights and royalty management software solutions, developed for the Media industry. The incumbent reports to the Director of Media Client Services, based in the company’s Los Angeles, CA office.

Responsibilities:

• Develop and maintain in-depth technical, product functionality and operational knowledge of the Vistex contract management systems
• Gather and document client requirements for new functionality, features and/or interfaces
• Produce clear, concise functional specifications, data flows and test specifications from which the development teams will develop new products, product enhancements and solutions
• Actively test and participate in the quality assurance activities for products; provide feedback to development teams on product performance, stability, quality and supportability
• Use case management tools to document problems, to provide updates (internally and to clients) and to record resolutions
• Develop system, support, and training documentation for use internally and with clients/end-users
• Train clients and colleagues in the Vistex software
• Assist with providing direct client technical service and support for software products and services via phone, email and on-site engagement, including logging new items and on-going correspondence, diagnosing, resolving, and escalating issues when required
• Other duties as directed or required

About Vistex: Vistex’s Rights and Royalty Management provides specialized software for the entertainment and brand licensing industries. Vistex helps clients maximize the exploitation of their intellectual property, reduce the time and cost of back-office administration, and manage the risk of revenue or expense leakage.With over 25 years of experience and over 400 customers, Vistex has provided solutions for every sector of the industry. The Rights and Royalty Management Suite is a specialized set of software packages which address different needs based on industry area, offering clients best-of-breed solutions for their business. Whether you are a small independent, or part of a major multinational, the Vistex R&R Suite is a scalable solution that will meet your needs.