Service & Support Director - Shared Living Services

ABOUT VISTA CARE

Vista Care is a leading service and support organization that is proud to provide specialized, supportive services to a diverse population throughout Wisconsin, Illinois, Colorado, South Dakota, and Nevada. We specialize in offering comprehensive care and support services for individuals with disabilities, empowering them to lead fulfilling and independent lives.

We are seeking an experienced Service & Support Director to support our Vista Care South Dakota Shared Living operations. 

JOB TYPE: Full-time

BENEFITS: Health, dental, & vision insurance, 401K, PTO, and other company perks.

LOCATION:  Pierre, South Dakota

ABOUT THE JOB:

Under the direction of Vista Care’s Shared Living Area Director, the Shared Living Service & Support Director is responsible for the administration and support of day-to-day operations of Vista Care’s Shared Living Providers (Independent Contractors). This position ensures the development of meaningful and impactful program supports based on both the individual’s needs as well as the Shared Living Provider’s needs. Work is typically performed with the people supported in an administrative office, in Shared Living settings, and in the community.

RESPONSIBLE TO:

The Service & Support Director reports to Shared Living Area Director

POSITION RESPONSIBILITIES

• Being a positive role model for individuals,coworkers, Shared Living Providers, and management. Represent the company in a professional manner. 
• Comply with company policies and procedures, including, but not limited to the: Corrective Action Guidelines, Attendance, Workplace Safety, Employee Appearance and Hygiene, Abuse/Neglect/Exploitation, Rights and Grievances for Individuals in Services, Equal Employment Opportunity, and Harassment and Discrimination Policies. 
• Treating coworkers, Shared Living Providers, management, and people supported with dignity and respect, including honest and respectful communication. 
• Does not engage in activities other than official business during work hours. 
• Contributing to a harmonious working environment, and maintaining good working relationships with co-workers, management, people supported, Shared Living Providers, outside agencies, and others with whom the Shared Living Service & Support Director may come in contact with. 
• Responsible for Shared Living Provider services & supports, which includes, but is not limited to: 
• Maintain positive communication with family members, guardians, staff, and regulatory agencies about policies, issues, and/or concerns. 
• Maintain positive and frequent communication with Shared Living Providers about issues and/or concerns. 
• Ensure Shared Living Providers are current on all training requirements as defined by local, state, and federal laws, rules, and regulations and Vista Care’s 
• Participate in incident management, including but not limited to review of all General Event Reports (GER), making appropriate and required notifications, and provide oversight and follow-up to all incidents. 
• Prepare and submit applicable reports and documentation related to individuals supported byShared Living. 
• Maintain ongoing and positive communication with participants, coworkers, Shared Living Providers, guardians, parents, host home families and case managers about policies, issues and/or concerns.
• Attend transition meetings for people supported transferring from another placement. 
• Actively participate in the person-centered planning process (e.g. attend meetings, providing input, coordinating the development of plans, completing assessments, and providing feedback). 
• Complete Temporary Plan of Care, as applicable, in partnership with the case manager when an individual is transitioning to a Shared Living setting.
• Ensure that the person-centered plan is being implemented as written and communicate with the case manager when the plan needs to be changed or updated.
• Review of Shared Living Provider’s documentation to ensure completion and accuracy (e.g. progress notes, goals and objectives, daily notes, emergency drills, MARs, etc.). 
• Assist Shared Living Providers in coordinating medical appointments, including attending important or necessary appointments as needed. 
• Coordinate and provide oversight of participants to be healthy and safe in their pursuit of a meaningful desired lifestyle. Promote dignity of risk for participants by supporting participants to have an appropriate balance between what’s important “to” them and what is important “for” them. 
• Conduct face-to-face visits per regulatory guidelines and/or per Vista Care’s internal best practices or procedures, with individuals and Shared Living Providers in Shared Living settings, and complete and file required site documentation for each visit in record. 
• Monitor and ensure Shared Living Providers’ compliance with all healthcare appointments for persons served. 
• Conduct Quality Assurance audits of Shared Living settings and records of people served to ensure all local, state, and federal laws, rules, and regulations and Vista Care’s best practices, policies and procedures are followed. 
• Provide appropriate ongoing feedback, both formal and informal to Shared Living Providers.
• Ensure Shared Living Providers are meeting required local, state, and federal laws, rules, and regulations as well as contractual obligations. 
• Participate in the evaluation process of vetting all Shared Living Providers.
• Involve participants to the greatest extent possible in directing their services and supports
• Assist Shared Living Providers in finding respite when needed.
• Fulfill on-call duties as assigned. When unable to fulfill on-call responsibilities, take proactive measures to ensure on-call functions and coverage is maintained.
• Be available and responsive to Shared Living Providers at all times and in emergency and crisis situations.
• Perform other duties as assigned by Vista Care leadership.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in Human Services or related field is preferred; three years of comparable experience may be considered in lieu of the Bachelor’s Degree preference. 
• Minimum of 3 years working in human services, preferably with adults or children with developmental disabilities, with 1 year of management experience preferred.
• Strong self-motivation and time management skills.
• Experience with medical reporting systems, databases, & software.
• Excellent communication & interpersonal skills.
• Must have a valid SD driver's license and valid insurance and be willing to transport individuals supported by our programs. 

PHYSICAL DEMANDS AND WORKING CONDITIONS 

• Hand coordination; requires the ability to use all office equipment; and the ability to lift/carry up to 50 pounds using appropriate body mechanics. Must be able to remain awake and alert for the duration of each shift, bend, stoop, push, pull, reach, twist, sit, and walk for periods of time. Must be able to utilize proper body mechanics while assisting with the transfer of individuals weighing up to 250 pounds utilizing manual or mechanical lifting devices and/or two-person transfers. 
• Visual, hearing, and communication requirements – Requires corrected vision and hearing to normal range, with or without reasonable accommodation. Must be able to communicate verbally and in writing with coworkers, Independent Contractors, other professionals, and people supported. 
• Work location – Primarily office settings or remote with some of the time spent in Shared Living settings or the community with varying degrees of background noise or surrounding noise levels. The possibility of exposure to blood borne pathogens exists if universal precautions are not followed. May require working under stressful conditions at times and handling emergencies. There will be pressure at times to meet scheduled appointments and deadlines and manage crisis situations. This position will interact with individuals who are intellectually and/or developmentally disabled and may be frail or confused and have the potential for verbal or physical aggression.

If you are interested in this position, please apply today! If you have any questions about Vista Care or this Service & Support Director position, please reach out at the number or email below.

Vista Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.