Overview

The role of a Technical Services Rep at Viskase is multifaceted, requiring a diverse skill set and a customer-centric approach.

This role presents an excellent opportunity for someone with technical expertise, strong communication skills, a customer-centric mindset, and a passion for travel to make a significant impact while potentially exploring a growth path into technical sales within Viskase.

Here are the key responsibilities and qualifications for this position :

What You Will Do :

Primary Customer Liaison : Serve as the initial contact point for customers regarding order escalations and production process concerns related to casings.

Provide prompt and effective technical support and guidance to resolve issues.

• Technical Support and Consultation : Utilize your technical expertise, including experience in lab and manufacturing settings, to offer recommendations and solutions for corrective actions to address customer concerns.
• Collaboration and Coordination : Work closely with Research and Development (RD), Sales, and Quality departments internally to identify and implement effective remedies for customer issues.
• On-Site Troubleshooting : Travel to customer sites to investigate equipment and process-related issues, conduct troubleshooting, and determine the root cause of problems.

This hands-on approach allows for a thorough understanding of customer challenges.

Clear and concise reporting is crucial for internal and external communication.

• Customer Relationship Building : Cultivate and expand strong relationships with customers, fostering trust and confidence in Viskase's technical support capabilities.
• Follow-Up and Continuous Improvement : Ensure follow-up on implemented solutions, gather feedback, and continually seek ways to improve processes and customer satisfaction.

Education and Requirements :

• Bachelor's Degree in a Science discipline - preferably Animal, Meat or Food science
• Experience in a food or meat processing industry a plus, casings would be great!
• Technical Expertise : Strong background in technical aspects related to manufacturing, preferably in the casings industry.

Experience in troubleshooting and resolving equipment / process-related issues is essential. Willing to Train!

• Customer-Focused Approach : Demonstrated ability to understand customer needs, provide effective solutions, and maintain positive relationships.
• Communication Skills : Proficient in verbal and written communication, especially in writing technical reports. Effective communication internally and externally is crucial.
• Travel Enthusiast : Willingness and enthusiasm for regular travel to customer sites for troubleshooting and support.
• Relationship Building : Ability to build and maintain strong customer relationships while working collaboratively with internal teams.
• Adaptability and Growth Mindset : Openness to learning and potential growth opportunities, such as transitioning into technical sales in the future.
• Travel Expectations 60-80%

Thank you for your interest and consideration of a position with Viskase!

About Us

Viskase is a global powerhouse in the food packaging industry, renowned for delivering top-tier artificial casings and a comprehensive range of casings and nettings.

With a remarkable legacy spanning over a century, Viskase has consistently revolutionized the meat processing sector. Notably, the company is responsible for manufacturing 30% of the world's hot dog casings, underscoring its dominant position in this market.

What sets Viskase apart is its extensive global presence, boasting 11 manufacturing facilities and 9 sales offices strategically located in the United States, Canada, Mexico, Germany, France, Italy, Brazil, Poland, and the Philippines.

Viskase Companies Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

Last updated : 2024-05-12