Job Summary:

As directed by the Practice Manager, this position is responsible for accurately processing patient orders for glasses and contact lenses and ensuring excellent service to all patients, proper processing of insurance, and maximized inventory. Must follow the established protocols and procedures to correctly process orders, dispense and adjust glasses, assist in managing inventory, check in glasses/contacts, and enter information into the optical database.

Essential Functions:

• Help manage the Optical Department so that the frame inventory is appropriate for the patient base, profitability is improved, and target levels are achieved.
• Interpret the Optometrist’s prescription and take accurate measurements to properly fit the patient with glasses and/or contacts.
• Offer product advice based on the patient’s needs and lifestyle, and answer any questions they may have.
• Read prescription on new glasses orders. Call patients when their optical order has arrived, and adjust, repair, and clean glasses as necessary.
• Input orders daily into the lab remote computer ordering system for the lab to process. Inspect orders that arrive for accuracy.
• Efficiently use the Optical DataBase (RevolutionEHR) to add new inventory, manage inventory, input new orders for glasses and contacts in a timely manner, accurately entering patient insurance information.
• Help monitor inventory using the established Inventory Management System and complete monthly inventory of frames, contacts and other miscellaneous items.
• Keep the Optical area and neat and clean. Organize boards periodically to keep stock appealing to patients.
• Keep all paperwork organized and filed appropriately.
• Available to work Monday, Wednesday, Thursday, & Friday 8:30am - 5pm and Tuesday 9:30am - 6pm

Education Required:

• High School diploma

Experience/Skills:

• Ability to work in a professional, positive and pleasant way with others at Visionhealth.
• Maintain a professional manner in stressful situations
• Strong verbal communication skills in order to converse clearly and professionally with patients and staff

Physical/Mental Demands:

• Regularly stand, walk, and sit.
• Occasional stress from a workload or from dealing with upset patients or emergency situations.
• Normal vision and hearing needed.

Job Type: Full-time

Benefits:

• 401(k)
• Employee discount
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Work Location: In person