OSP Installation Supervisor

The Installation Supervisor will manage a team of direct reports in the installation, maintenance, provisioning, dispatch, and testing and / or turn up activities in and outside our customer’s homes and businesses to install or repair high-speed fiber-based broadband, video, Wi-Fi and voice services and ensure that all functions of their job are performed in a timely fashion to meet customer and company specifications.

Travel requirements vary by project, can be up to 50%

RESPONSIBILITIES :

• Manages overall team performance by identifying performance trends, gaps and opportunities for coaching, training, growth, development and recognizing success
• Plans, organizes, and directs all operations with respect to installation and repair services
• Ensures that all functions are performed in a timely fashion to meet customer and company commitments
• Utilizes leadership capabilities to support technicians by removing roadblocks
• Handles or supports time reporting, payroll, and on-call or vacation scheduling
• Conducts safety and quality inspections to ensure high quality and safe performance by technicians
• Collaborates with other departments to ensure technician workloads are efficient and enable them to meet our customer commitments
• Addresses and resolves customer complaints or service issues, working closely with other company divisions
• Handles all discipline and makes recommendations, such as suspension, based on company policy and with the support of HR
• Receives technician issues and resolves them as appropriate
• This position may be responsible for contributing to corporate compliance with environmental laws and regulations as applicable to its job function
• Manage and track inventory, materials and equipment as needed
• Determine labor requirements and engage with Human Resources to recruit, hire and / or re-assign employees to ensure adequate staffing levels are met.
• Meet contractual conditions of performance set by customer.
• Investigate damage, accidents, emergencies and delays; determine and take action to mitigate impact
• Be familiar with safety and quality programs
• Approves timecards and time off requests from employees
• Possess a valid driver’s license and reliable transportation.
• Other duties, as assigned.

This is a direct hire perm opportunity. You will be in the office and on job sites 5 days a week. Excellent work environment, great culture and job longevity, growth! This is with an excellent client that has really made a name for themselves in the telecommunication / Engineering industry.

REQUIRED SKILLS :

• Minimum of 3 years of Network services installation and maintenance experience
• Minimum of 2 years of leadership experience in managing people and projects strongly desired
• Proficient in use of Microsoft Office suite of programs (Word, Excel, Outlook).
• Ability to manage multiple tasks at once with no decline in customer service or quality control.
• Excellent verbal and written communication skills
• Excellent planning, organizational, leadership and interpersonal skills
• Capable of interfacing well at all levels within a large organization and customer base.

PREFERRED SKILLS :

Certifications

Must be authorized to work in the US. Sponsorships are not available.