At West County Ophthalmology we are looking for an Optician to join our growing team! Our team works very closely together, so ability to work well with others, eagerness to learn and a focus on patient care is key.
Little to no experience? That's okay, we will teach you everything you need to know ON THE JOB!

The Optician assists the patient with the selection and purchase of eyewear as well as the adjustment and dispensation of the patient eyewear, maintains inventory control and ensures the proper documentation of optical records (both paper and electronic), and ensures a prescription capture rate in the practice of 75% or greater.
DUTIES AND RESPONSIBILITIES

1. Answers all questions correctly and effectively that are related to optical issues
2. Greets all patients in a warm and friendly manner
3. Provides routine cleaning and adjustment services for patients entering into the practice
4. Educates and assists with the selection of eyewear that is available in the optical department
5. Orders jobs from labs according to practice protocols
6. Checks-in and documents all incoming jobs orders correctly
7. Collects a 50% deposit from all patients on all optical orders
8. Notifies the patient in a timely manner when their order is ready to be dispensed
9. Ensures all optical boards and surrounding areas are clean and well stocked at all times
10. Completes all necessary paperwork efficiently and accurately to document sales and patient activities
11. Ensures the highest level of customer service and patient satisfaction
12. Processes all incoming and outgoing deliveries for FedEx, UPS, etc.
13. Ensures a prescription capture rate of 75% or greater for the practice
14. Assist the Office Manager in observing employee's performance, coaching and encouraging
15. Assists in training team members
16. Works with the manager to ensure comprehensive completion of all operational tasks
17. Informs all VIP staff of available products, upcoming sales and/or specials
18. Professional and Personal Development/Goals and Objectives
19. Exhibits professional demeanor with a positive enthusiastic attitude at all times when representing the practice
20. Maintains certification, where applicable, and continues to improve skills. Must attend all in-services and webinar training seminars as directed by Management
21. Sets goals and objectives for professional growth. Reviews and revises goals on an ongoing basis
22. Provides input on how to improve customer service, decrease costs and increase revenues for the optical department
23. Customer Service
24. Supports the practice core values and mission statement to develop, enhance and promote quality customer service through team effort
25. Exhibits flexibility, sensitivity and respect while maintaining an effective working relationship with all team members

20. Maintains practice confidentiality, follows HIPAA guidelines and follows the rules and regulations of the practice as documented in the practice employee manual
21. Maintains proper standards of productivity as defined by management
22. Completes any additional tasks and responsibilities as noted in the pay for performance program
23. Assumes other duties as assigned
Requirements
Education and Experience:

• High school diploma or GED required
• Current optician license required
• Associates or Bachelor Degree in Marketing or related field preferred
• Two years of experience as an optician in a busy practice required

ESSENTIAL SKILLS AND ABILITIES

• Must have proficient computer skills
• Must be able to problem solve
• Must be detailed oriented
• Must have a working knowledge of post-operative Medicare, Medicare Replacement and Medicaid plans
• Must have excellent communication skills, proper grammar and writing capability
• Must be team-oriented
• Must be self-directed, highly motivated, able to multi-task, work under pressure in a fast paced environment
• Must be able to accurately and efficiently handle multiple projects at one time
• Must have exceptional interpersonal skills
• Must possess a caring, patient and friendly attitude
• Must be familiar with all forms associated with the patient's medical record (paper / electronic)
• Must be familiar with the use and operation of optical software
• Must be completely knowledgeable with lenses, frames and all optical supplies
• Must have a comkplete understanding of optical inventory
• Must have outstanding sales ability
• Wide-ranging knowledge applicable to eye care and current trends in eyewear
• Must have experience in conflict resolution

We understand the importance of work-life balance and want our team members to thrive personally and professionally. In addition to a rewarding career, we offer a comprehensive wellness package that includes exciting benefits such as:

• Excellent health insurance benefits
• Generous 401k matching program with immediate 100% vesting
• Paid time off with immediate accrual
• Paid holidays available on day one
• Free counseling and support services
• Employee Perk Package

If you are seeking new adventures in patient care and have a passion for going above and beyond to ensure all our patients are given the best patient experience, then we want to hear from you... Please Apply!
#INDCLINICAL