The Vision & Conceptual Development Center has an immediate need for a Patient Care Coordinator for this existing position within our small and growing business. We are a rapidly growing private practice providing services to Montgomery County, MD and the DC area. The Vision & Conceptual Development Center is a neuro-developmental optometry clinic that specializes in various visual therapies for patients of all ages. We pride ourselves on our compassionate and thorough approach. We listen and work with patients. This focus, combined with our experienced and professional team, our top-of-the-line equipment, and a drive to constantly seek the most up-to-date and scientifically based clinical knowledge, has allowed our clinic to help patients reach (and exceed) their vision goals for over 20 years. Bring your coordinator excellence, organizational and detailed follow-up skills and your nurturing personality to contribute to our amazing culture!

​

The Patient Care Coordinator (PCC) is a full-time customer forward, inbound sales role that delivers on the foundational needs of serving as main point of contact for patients, scheduling, patient onboarding and journey coordination. Strong communications, including listening, written and verbal combined with the drive to facilitate the sales and patient scheduling processes will ensure you find success in our company.

Day to day for the PCC includes discovery calls and inbound sales questions with prospective patients. Additionally, this position facilitates and supports the full patient journey through scheduling all appointments, facilitating therapy plans and documentation and presenting patient care plans for patient approval and authorizations.

This position works in close communications with the Accounting Administrative role to ensure that all billing, claims and appropriate discounts are documented correctly in the patient files and notes. Additionally, this role serves as back-up support for our Front Desk position.

Commitment to new patient satisfaction, excellence at detailed tracking and coordination and using your empathetic attitude in all of your efforts will provide a pathway to your success. This role will be working independently to drive project completion and in collaboration as a part of the VCDC team by exemplifying professionalism and compassion in all interactions.

Responsibilities include:

· Perform scheduled discovery calls to ensure prospect understanding and close sale conversation.

· Schedule next step appointments for new and existing patients including reschedules.

· Document and track patient treatment path and monitor for progression.

· Facilitate onboarding documents collection and coordination.

· Conduct Vision Therapy Orientation calls for new patients.

· Serve as first point of contact for patient inquiries.

· Coordinate patient check in/ check out including therapist/doctors notification, payment collections, next step/ follow up scheduling – as backup; this is primarily done by the Front Desk Administrator

· Coordinate patient records Request and documentation collection.

· Coordinate timely communications for all patient care needs including telephone calls, email and provider requests.

· Monitor and coordinate scheduling calendar to create best practices and profitable appointment blocks.

· Create, update and monitor client files to ensure they are complete and accessible on a daily basis.

· Attend all meetings as scheduled, prepared and timely.

· Prepare for next business day schedule including pulling doctor charts, correct paperwork, and communication with team as needed to support front desk staff

· Coordinate patient flow from the weekly patient list from all doctors including: schedule appointments, updating notes, request needed records and communicating with patients.

· Collaborate with Operations Manager and team on projects as assigned.

· Additional duties as assigned and yet undefined.

Ideal Candidates will:

· 3 years minimum inbound sales experience.

· 2 years minimum scheduling experience.

· 3 years minimum customer service

· Excellence working with Microsoft Teams and online business solutions.

· Excellent organizational skills

· Demonstrate strong verbal and listening communication skills.

• Display professionalism and empathy.

Preferred, but not required:

· Medical industry experience

· Understanding of medical claims funding such as Medicaid, Private Pay, etc.

Benefits and compensation:

This full-time position is salaried and pays $22-25 and hour dependent upon experience.

Benefits include Paid Time Off, paid holidays, 401(k) with matching, Health insurance (100% individual), Short Term Disability available to opt in

Employees must be able to pass a criminal background check.

Please send a current resume and a cover letter including a paragraph about why you are looking for work RIGHT NOW

Vision & Conceptual Development Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Experience:

• Customer service: 3 years (Required)
• scheduling: 2 years (Required)
• inbound sales: 3 years (Required)

Ability to Relocate:

• Chevy Chase, MD 20815: Relocate before starting work (Preferred)

Work Location: In person