The Community Association Manager is the key ambassador of RealManage. He/she will provide management, direction and leadership to ensure the daily operations of the community association and delivers professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company’s guiding principles.

Key responsibilities include, but are not limited to, working closely with the Board of Directors to manage and operate the community, facilitate solutions to problems, promote community harmony, enforce deed restrictions and increase value of each community.

Responsibilities:

• Serves the Board as a consultant in a professional manner.
• Practice and adhere to the Guiding Principles of the company and respond to all calls / emails within 24 hours of receipt.
• Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, polices, and procedures.
• Provides weekly updates of open items and ongoing reporting to the Board regarding collections, compliance, service request and work order activity.
• Provides administrative, operational and managerial advice to Board of Directors.
• Ability to run a Board or Annual Meeting and creates weekly management reports, which depict the actual condition of community amenities, progress of specific key initiatives, and makes clear and concise recommendations.
• Assist the board with hiring contractors and insurance carriers to maintain and protect the community.
• Provide vendor management oversight, including set-up, bid process, through contract and oversight.
• Oversee and approve payment of vendors providing service to community association.
• Develop and submit complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the association.
• Oversees and/or drives the community monthly to ensure the highest standards are maintained for common areas and the violation process is upheld to achieve compliance with the community documents.
• Works with accounting team to ensure the accuracy and ongoing maintenance of finances, variance reports, and invoice processing. Possesses knowledge of cash balances and availability of funds for projects, monitors aging report to ensure timely legal action regarding collections, and any other legal action before the association.
• Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community.
• Attend monthly Manager’s and training meetings as required.
• Conduct business at-all -times with the highest standards of personal, professional and ethical conduct.
• Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems.
• Plus other work related tasks as needed

Qualifications

Qualifications:

• Minimum of two (2) years managing Homeowner Associations (HOAs) required.
• CAI designation(s) strongly preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• HOA Management: 5 years (Required)

Work Location: In person