Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Technical Solutions team is tasked with supporting clients using Visa Digital products and services including, but not limited to, Visa Token Services, Visa Transaction Controls and Visa Installments. As Sr. Consultant, Technical Solutions, you will be responsible for providing post-launch support to Visa Token Service clients, developers, and partners across the Global Enterprise, Mid-Market, and Small Business channels.

This role creates an exciting opportunity to be pivotal in achieving success for our clients who have live push payment solutions. This technical/functional specialist will interact with traditional and non-traditional financial institutions, processors, internal Client Success Managers, and external clients as well as be able to thrive in a highly collaborative environment.

This role also requires a solution-oriented thinker who can recommend feasible optimization opportunities to strengthen the overall product and client experience. You will be expected to handle escalated support requests, working with other teams inside and outside the Client Services organization.

As Sr. Consultant, you will also be responsible for acting as a subject matter expert, working with other team members and Senior Leaders, training and mentoring new team members in the organization.

Main Job Tasks and Responsibilities

• Act as the single point of technical contact for assigned merchant and partner accounts
• Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, or Operations teams
• Act in the role of subject matter expert on all aspects of the push payment platform ranging from product behavior to deep technical expertise.
• Provide technical implementation assistance to developers
• Perform business analytics and performance monitoring of live merchants and partners
• Provide eCommerce and payment acceptance consultative guidance and best-practices to merchants and partners
• Educate merchants on how ongoing enhancements of Visa services may benefit their business
• Create, edit, and distribute client notifications and communications
• Participate in requirements, design, and roll out of new products and services
• Represent Client Support to other departments in the company including sales, operations, product management, and product development
• Partner with Sales to build relationships with technical and business contacts across the account portfolio
• Stay current with industry and client trends and develop/maintain a strong knowledge of Visa products and services.
• Proactively identify operational opportunities with an eye on scalability, document recommendations to increase client experience, service quality, and efficiency.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• A track record of strong customer focus and client-facing experience.
• A self-starter with strong organization and resolution management skills.
• Strong leadership capabilities and interpersonal skills.
• Strong problem-solving skills.
• Deep understanding and experience with technical concepts.
• Be curious.
• Eager to learn. Eager to teach and share knowledge.
• Excellent written and verbal communication skills.

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 4 years of Payment Industry experience.
• 2 years of disputes experience.
• Experience supporting Applications and Application Users.
• Scrum-certified or extensive experience with Scrum/Agile methodologies.
• Programming experience with web-based technologies. E.g., Java, HTML, XML, JSON, REST/SOAP.
• Experience with SharePoint, JIRA, and/or Wikis (Confluence).
• Experience working with cross-functional/cross-departmental teams

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 119,700.00 to 173,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.