Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
This position is within the Operations and Infrastructure Organization at Visa. This position requires someone with a passion for Infrastructure, Infrastructure as Code, Automation, root cause investigation and improving infrastructure agility. The candidate is required to have strong analytical abilities, work independently and have strong communication skills.
The candidate would be required to work in 4x10 hour shift covering Sunday through Wednesday or Wednesday through Saturday or other staggered schedule as needed. This position doesn't require night shift.
Essential Functions:

• Responsible for the ongoing maintenance, security, and availability of Systems infrastructure based on business requirements and adhering to tight operations, security, and procedural models.
• Respond to and resolve incident and problem tickets.
• Must have Strong Knowledge and experience in system monitoring techniques and tools supporting unattended operations.
• Responsible for partnering with the Platform, Engineering and Delivery Teams to deliver seamless infrastructure support for all Visa business lines.
• Responsible for adherence of established ITIL practice.
• Ability to operate in complex, highly-secure, and highly-available, operations environments and interact with the technology domain experts required to maintain those environments.
• Provide automation solutions of manual tasks performed by infrastructure support.
• Will work closely with areas across Visa including, Operations, Engineering, Service Product office, and Global Open System Development Lines.
• Ensuring team meets all SLA's and team objectives.
• Managing large heterogeneous infrastructure involving primarily Linux, and exposure to AIX.
• Lead and participate in the determination of root causes for service failure and support escalation, using knowledge and experience of VMWare ESX vSphere, Containers, HADOOP, Blade technology (Cisco/HP/Dell), IBM VIO, Linux and AIX, and GPFS.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
Basic Qualifications

• 2 years of relevant work experience and a Bachelors degree, OR 5 years of relevant work experience

Preferred Qualifications

• 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Working knowledge of automation tools like Ansible and Chef.
• Working knowledge of monitoring tools like Splunk, BMC Patrol, Grafana
• Working knowledge or Linux Operating system, ESX/VCNTR, Docker/Kubernetes/Openshift
• Unix/Linux Systems Administration experience in relevant technologies
• Experience in Virtualization/Container technologies such as IBM VIO, ESX, Docker, Kubernetes, OpenShift
• Experience supporting enterprise level HPE/Dell servers
• Experience in supporting cluster technologies such as GPFS
• Experience working in large, complex, enterprise datacenter environments
• Ability to write technical design and build documentation for all aspects of supported Infrastructure
• Excellent verbal, written, skills, in particular, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally
• Strong understanding of process orientation ( ITIL), understanding of project management techniques, methodologies and best practices
• Individual should be self-motivated with the ability to work independently
• Sound planning, organizational and problem solving skills
• Candidate must have excellent interpersonal skills with ability to communicate effectively with both technical and non-technical customers
• Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among concurrent projects
• Experience supporting a 24x7 Operational environment, requiring shift support
• Strong organizational skills with the ability to adapt quickly to changing priorities and assignments
• Ability to set goals and objectives, prioritize, and manage situations to satisfactory completion
• Ability to coordinate activities within cross-divisional and cross-functional teams

Additional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 102,300.00 to 144,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.