Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Senior Director, Head of Client Services Learning, will lead a global team of performance consultants to consult, identify and design the critical learning solutions that will develop our 3,000 Client Services (Operations) teammates to drive results, OKRs and help them develop their careers.

You will create a deep partnership with Client Services, Talent and People Team (HR) leadership to identify and align on critical business priorities and needs within Visa’s Client Services business, analyze root cause, design solutions and partner with the cross functional Visa University learning team to develop and deliver the learning solutions that will drive impact. 

As a key member of the Growth and Functional Learning Leadership Team within Visa University, you will develop and implement a new strategy that emphasizes blended formal and informal learning across the 3Es (experience, exposure and education). You will bring a consultative approach to identifying business priorities, experience working with senior leaders and an ability to identify both technical learning and leadership development needs for our Client Services teammates.

Reporting to the Global Head of Growth and Functional Learning, you will collaborate closely with other members of the Growth and Functional leadership team, the Learning Consultants who support each Visa business area, business stakeholders and the cross functional Visa University team that will develop and deliver the learning solutions.

You bring to the role an agile approach to working and a focus on coaching and developing your teams so they can perform at their best in an environment that is empowering and motivating. You are self-aware, highly collaborative, and embody VU’s purpose of igniting curiosity, fueling learning, and propelling growth for everyone, everywhere, every day.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD
Preferred Qualifications
• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9 years of experience

• Exceptional leadership skills, with experience mobilizing a diverse team around a shared set of goals, coaching and developing team members, and fostering an inclusive culture rooted in psychological safety.
• You have experience supporting operations or technical learning for a high growth and/or global business
• Demonstrated experience partnering with senior stakeholders across Business Units and HR to identify and align on critical business priorities and translating them into impactful learning solutions that drive business results and OKRs
• Deep knowledge of and demonstrated ability to apply change management practices and adult learning philosophy.
• Experience with Agile management practices, including working iteratively with cross-functional, self-managed teams.
• Strong communication (written and verbal), consulting, stakeholder management, relationship management and influencing skills at all levels of an organization.
• Excellent organizational skills with demonstrated ability to lead multiple cross-functional initiatives simultaneously.
• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD),
• 10 years of experience in learning consulting for various audiences – identifying both technical and leadership needs of global learners
• Master’s degree in a related field (Human Resources, Organization Development, Instructional Design, etc.)

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 148,400.00 to 204,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.