Description

Overview

Virtucom is actively seeking an entry-level courier to perform customer support services. As an entry-level Courier, you will be utilizing company-supplied cargo vans to deliver packages, documents, and other items to their intended destinations. You will be responsible for loading and unloading packages, sorting and organizing deliveries, and using navigation systems to plan and execute the most efficient routes. The ideal candidate should possess a valid driver's license, a clean driving record, and be comfortable operating a cargo van. We are looking for candidates who are reliable, detail-oriented, and committed to providing exceptional customer service. We offer competitive pay and opportunities for advancement within our company.

Duties:

• Pick up warrantied devices from customers and return them to Virtucom in a timely and professional manner.
• Verify the contents of the devices, ensuring that they are properly labeled and secured for transportation.
• Follow specific instructions and procedures to ensure the safe and timely delivery of the devices.
• Maintain accurate records of all deliveries and pickups made throughout the day using internally developed tools. 
• Provide exceptional customer service, being courteous and professional when interacting with customers and recipients.
• Report any issues or concerns related to the devices, the delivery/pickup process, or unexpected occurrences that may affect the completion of the delivery to the appropriate parties promptly.
• Operate company-supplied vehicles safely and responsibly, adhering to all traffic laws and safety protocols.
• Coordinate with Fleet Manager in order to perform routine maintenance on the vehicle and report any mechanical issues to the fleet manager. 
• Communicate with dispatchers and other team members to ensure that all deliveries and pickups are completed as scheduled.
• Adhere to all company policies and procedures, including those related to data security and confidentiality.

Requirements

• Ability to operate hand trucks, pallet jacks, and other warehouse equipment.
• Ability to lift or move heavy product(s) up to 50-75 lbs while using dollies/bins. 
• Understanding of web-based applications and adaptability to software updates.
• Basic computers and networking skills. 
• Strong knowledge of MS Windows operating systems/Google Suite of applications/Android OS 
• Ability to interact with clients in a professional manner.
• Document all service requests as per company guidelines.
• Knowledge of commonly used tech support concepts, practices, and procedures.
• Must have reliable transportation. Strong customer, administrative, and organizational skills.
• Sense of urgency to resolve tasks/projects, meet or exceed service level agreements (SLA), and must possess good communication and customer satisfaction skills.
• High level of time management 

Benefits:

• Ability to convert from Hourly to Salary after a 90-day probationary period 
• 401 (k) Retirement Plan with Company Match*
• Medical/Dental/Vision Insurance 
• Vacation/Sick/Personal Days when converted to Salary 
• Opportunity for Career Advancement with promotion from within 

Pay Range: $14.00 - $19.00 per hour / $29,120 - $39,520 per year
#VIRTUCOM