Summary:
Gathers and enters patient demographic information into the hospital information system.
Verifies benefits, obtains required authorization.
Obtains co-pays, deductibles, co-insurance and deposit amounts.
Performs accurate and thorough registrations.
Is compliant with regulatory guidelines.
Acts as first contact representative of Virtua by providing excellent customer service.
Position Responsibilities:
• Obtains copies of patient insurance cards and identification and enters demographic, financial, insurance and clinical information into computer system; verifies completeness and accuracy of all data.
• Obtains signatures on all required documents for consent, medical necessity, and on required State, Federal and regulatory documentation. Processes all necessary paperwork.
• Correctly identifies, collects and processes co-pays, deductibles, co-insurance and deposits from patients and may facilitate resolution of billing issues by liaising with patient accounting, patient, and insurance representative.
• Identifies and provides appropriate referrals and payment options to patients needed financial assistance.
• Provides additional office support including telephones, scheduling, typing, filing, etc.
Position Qualifications Required / Experience Required:

1 year minimum customer service in a professional setting, medical admittance and/or medical office experience preferred.

Must demonstrate a positive demeanor, have both strong verbal and written communication skills.
Must be able to handle potentially stressful situations and multiple tasks.
Must have basic typing, computer and/or word processing skills.
Required Education:
High School diploma.

Training / Certification / Licensure:

One year of Epic system experience highly preferred.