Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Performance Improvement Specialist opening with Virginia Quality Care Partners today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

Virginia Quality Care Partners, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a(an) Performance Improvement Specialist for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

The Performance Improvement Specialist supports providers within the VCP network to include monitoring progress towards network goals, quality care gap management, practice transformation to improve process flows, transitions of care for identified populations, and care coordination to drive quality and cost outcomes for the attributed populations.

• You will assess assigned practice workflows and processes that are in place to close gaps in care, make outreach to patients for transitions of care, and the ability to perform care coordination activities and then assist with improving those processes to achieve the desired results within the network.
• Identify attributed patients who benefit from care coordination and work with practice to manage the high risk, high cost, and high utilizers.
• Assist with referring to appropriate ancillary services such as payer specific CM/DM programs, BH resources, pharmacist support, and other resources as identified.
• Assist assigned practices with managing their populations that can include, but not limited to, specific chronic diseases, high ER utilizers, medication compliance, and other identified areas of focus.
• Assist and perform transitions of care on the identified populations.
• Meet with practices both virtually and onsite to engage practice with network and develop a plan to work towards the identified network goals.
• Monitor practice progress on an ongoing basis, which may include analysis of data and identifying opportunities for improvement.

• Identifies problematic issues, determines reasons and actions taken to resolve, and escalates appropriately

What qualifications you will need:

• BA or LPN license required
• Healthcare experience preferred.
• Knowledge of primary care practice process preferred.
• Experience with evaluating and monitoring data around quality metrics preferred.
• Proficiency with MS Word, Excel, and Power Point required. Experience with SharePoint preferred.
• Establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Effectively manage the project controls of complex processes
• Clear and confident communicator internally and with members/external partners; Confident public speaking abilities
• Passionate about improving the healthcare system
• Unyielding attention to detail

• Ability to work REMOTE if local to the Richmond Metro area and also able to travel within the Richmond Metro/Tri-Cities region

Virginia Care Partners is an innovative, physician-led network collaborating to change the way healthcare is delivered in the Richmond and Tri-cities area. Network members include primary care and specialty physicians and the nationally recognized HCA Virginia facilities. Measurable quality care; patient, physician and staff satisfaction; and efficient, coordinated care with the patient at the center of care are goals of the network. Network physicians, who want to meet the demands of an industry that is moving from fee for service to fee for value, are committed to improving care delivery that enhances the health and lives of our patients. We are an office environment, provide telephonic patient care and work with practice staff so there are no beds in the office.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Performance Improvement Specialist opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.