JOB POSTING

Audio-Visual Systems Programmer

VIcom - Virginia Integrated Communication – Richmond

Department: AV Richmond

Reports to: Audio-Visual Integration/Service Manager

We are seeking an experienced professional Audio-Visual Systems Programmer responsible for
the programming, testing and support of complex audio-visual systems for control, audio DSP
and other equipment/software related configurations. The successful candidate will have a
history of designing clean and functional program interfaces that allow for the best user
experience for performance and control of complex systems. This position will provide support
for remote office/in-office pre-stage system testing/configuration, as well as customer remote
and onsite testing/commissioning support in a variety of customer environments.

Employee Owned. Customer Focused. VIcom is an industry leader dedicated to providing
customers with complete integrated solutions and services through every outlet from - initial
planning, consultation, design, integration, and implementation. Our innovative solutions allow
organizations to integrate voice, video, data, and security communications to operate more
efficiently and effectively with no compromise in quality or reliability.

Essential Duties and Responsibilities:

• Work with Solution Engineer team and customer to gather system program functionality

requirements and preferences.

• Programs Crestron, Q-Sys, Extron, and RTI systems.

• Programs Audio DSP with Biamp, Q-SYS and other systems.

• Performs thorough testing and commissioning of all systems both in office and onsite.

• Supervises in-house rack resting and equipment setup for assigned projects.

• Provides remote support to Technicians and Field Engineers for integration of systems.

• Performs remote and onsite service support as needed for completed integrated

systems as part of our ongoing Technology Management Support Plans.

• Coordinates with Engineer, Integration Manager, and Project Manager on system scope

and design.

• Create user guides for customer system operation and provide end user training.

Additional Duties and Responsibilities:

• Continually work to improve customer service perception, and satisfaction.

• Document internal processes and procedures related to duties and responsibilities.

• Capture configurations and programs created within our system.

• Enter time and expenses as they occur.

• Closes jobs in conjunction with Project Manager.

• Support of creating technical standards, process/procedures.

• Complete training programs and gain certifications as required.

• All other duties and or responsibilities as assigned by supervisor.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

• Crestron/Extron/Q-SYS, Poly, Biamp, Shure, Vaddio, Zoom, Teams etc... Manufacturer-

Software Experience/Training.

• CTS certification.

• Ability to read and understand project drawings and schematics, engineering notes, and

operation manuals.

• PC literacy to include Microsoft Office applications, MAC experience helpful.

• Experience performing each of the job responsibilities outlined above in an associated

industry.

• Demonstrate effective communication skills using tact and courtesy along with the ability

to manage pressure sensitive situations.

• Demonstrated ability to work without direct supervision.

• Working knowledge of networking fundamentals such as TCP/IP addressing, firewalls,

routers, VPN and Vlan setup in an AV/IT environment.

• Good interpersonal and time management skills.

• Must be detail oriented, have multi-tasking abilities, and handle tight, high stress

deadlines.

• Candidates must be able to work multiple shifts given including days, evenings,

overtime, and some weekends based on project deadlines.

• Ability for some travel to complete assignments.

• Professional presentation and demeanor.

• 3 to 5 years in Audio-Visual system field installation and integration.

• 3 to 5 years in Audio-Visual Systems programming of Crestron and other top control

systems, DSP Audio etc...

• High school diploma or equivalency required / College degree in technology a plus.

• Have/maintain a clean driving record and valid driver’s license.

• Ability to pass a criminal background check.

Excellent benefits package including health insurance, 401K savings and Employee Stock Ownership

Program.

VIcom is an Equal Opportunity Employer committed to creating a diverse environment. All qualified applicants will receive consideration for

employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or

veteran status.